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Creating Amazing Client Service Delivery Experiences: Giving clients what they need, when they need it, the way they need it
Manage episode 407499001 series 3561227
Innhold levert av Leanne Woff. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Leanne Woff eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In this episode of The Audacious OBM podcast, Leanne discusses creating amazing client service delivery experiences. She emphasizes the importance of mapping out the delivery process, identifying communication needs, and considering client perceptions and feelings throughout the journey. Leanne suggests clear and purposeful communication, regular updates, and seeking client preferences for communication modes and frequency. She also encourages incorporating surprise and delight elements, personalization, and actively listening to clients' needs. The goal is to create an intentional and exceptional client experience.
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