))
196: Dr. Emmanuel Manyonganise - The importance of a well-defined Customer Experience strategy
Manage episode 443506789 series 3579633
Innhold levert av Daudi Mugabi. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Daudi Mugabi eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In this episode, I sat down with Dr. Emmanuel Manyonganise, Customer Experience Strategy Advisor at Bank Albilad, to uncover how crafting the right customer experience (CX) strategy can transform your business. Dr. Manyonganise explains how aligning your CX strategy with your overall business goals is the key to driving real results. He also shares practical tips on how personalizing your approach and understanding your customers through segmentation can help you connect with them in a way that truly resonates, boosting loyalty and growth.
100 episoder
Del
