Two Sides of the Emergency: Offshore Response vs. Onshore Failures | 013

The Business Emergency Room Podcast

When emergencies hit, clear communication can make all the difference—especially when it’s lacking. In this episode, Maartje and her husband, Eelco, dive into the communication gaps they experienced during a serious offshore incident. Eelco was on the platform when an explosion occurred, and while emergency procedures were well-executed on-site, the communication with those onshore, including Maartje, was fragmented and frustrating. From receiving minimal information hours after the event to mixed messages and confusing protocols, the company’s handling of communication with families and non-affected personnel revealed significant shortcomings. This episode highlights the crucial role of transparent, timely communication during crises—not only for those involved in the emergency but for their loved ones and colleagues who are left in the dark. It's a candid discussion on the lessons learned from the incident and why proper communication can make or break the way an emergency is handled, both professionally and personally.

About the Host:

Your host, Maartje van Krieken, brings a wealth of experience from the front lines of business turmoil. With a background in crisis management, managing transformation and complex collaboration, she has successfully guided numerous organizations through their most challenging times. Her unique perspective and practical approach make her the go to First Responder in the arena of business turmoil and crisis.

Podcast Homepage: https://www.thebusinessemergencyroom.com/

https://www.thechaosgamesconsulting.com/

https://www.linkedin.com/in/maartje/

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