This week, we’re going to be exploring the lens through which I see this era of generative AI, especially as it pertains to how we can use these tools and techniques to create better experiences for those we serve. Now bare with me, because I’m going to geek out with you all about the 5 key axioms, or fundamental truths, around generative AI, as well as the 4 stages of the customer experience. Once we understand these, you can leverage generative AI to get outputs that are more efficient and effective for your business. 00:42 Introduction 01:41 The Pragmatics of Human Communication 02:41 5 Key Axioms for Generative AI 03:12 Axiom #1 – AI Output is only as good as Human Input 04:42 Axiom #2 – Data Order Matters 06:17 Axiom #3 – Personalization & Customization 09:48 Axiom #4 – Build Guardrails First 10:22 Axiom #5 – Positive Uses of AI Must Outweigh Nefarious Ones 11:34 Recap of 5 Axioms 13:48 Overview of Customer Experience 17:16 4 Stages of Customer Experience 21:49 Prioritizing Audience’s Feeling 24:51 Wrap Up & Conclusion…