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Innhold levert av ServiceNow Community TechBytes and ServiceNow Community. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av ServiceNow Community TechBytes and ServiceNow Community eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Episode 60: Workforce Optimization for ITSM
Manage episode 305253571 series 2318117
Innhold levert av ServiceNow Community TechBytes and ServiceNow Community. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av ServiceNow Community TechBytes and ServiceNow Community eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers:
- What is Workforce Optimization?
- Flexible scheduling and on-call
- Forecasting agent demand
- Performance Analytics and KPIs for individual agents
- Using external learning resources for agents
For more information, see:
- Product documentation: Workforce Optimization for ITSM
- Community blog: Workforce Optimization for ITSM - Rome features
- Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM
- Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.
Subscribe to iTunes
See omnystudio.com/listener for privacy information.
77 episoder
Del
Manage episode 305253571 series 2318117
Innhold levert av ServiceNow Community TechBytes and ServiceNow Community. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av ServiceNow Community TechBytes and ServiceNow Community eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
In this episode, product manager Niki Patel talks about the Workforce Optimization application for IT service managers, including some new features for the Rome release to help companies take full advantage of today’s distributed workforce. This episode covers:
- What is Workforce Optimization?
- Flexible scheduling and on-call
- Forecasting agent demand
- Performance Analytics and KPIs for individual agents
- Using external learning resources for agents
For more information, see:
- Product documentation: Workforce Optimization for ITSM
- Community blog: Workforce Optimization for ITSM - Rome features
- Community article: Managing on-call and normal workshifts in Workforce Optimization for ITSM
- Community article: Driving Employee Engagement and Upskilling the Workforce through Coaching With Learning
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.
Subscribe to iTunes
See omnystudio.com/listener for privacy information.
77 episoder
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Lik ServiceNow TechBytes
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Marc Fennell and a team of people far smarter than him (his words, not ours) take a fun deep dive into how technology is reshaping our lives.
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
A podcast about web design and development.
…
continue reading
The director’s commentary track for Daring Fireball. Long digressions on Apple, technology, design, movies, and more.
…
continue reading
This is the audio podcast version of Troy Hunt's weekly update video published here: https://www.troyhunt.com/tag/weekly-update/
…
continue reading
On The Bike Shed, hosts Joël Quenneville and Stephanie Minn discuss development experiences and challenges at thoughtbot with Ruby, Rails, JavaScript, and whatever else is drawing their attention, admiration, or ire this week.
…
continue reading
Monday through Friday, Marketplace demystifies the digital economy in less than 10 minutes. We look past the hype and ask tough questions about an industry that’s constantly changing.
…
continue reading
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