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Innhold levert av Rob Walling. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Rob Walling eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Episode 734 | The 20 Year Bootstrapper (With Ian Landsman)

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Innhold levert av Rob Walling. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Rob Walling eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In episode 734, Rob Walling interviews Ian Landsman, founder of HelpSpot, about his 20-year bootstrapper journey. They discuss Ian's transition from on-prem software to SaaS, the challenges and benefits of each, and the early days of building the business. They wrap up by discussing the potential impact of AI on the customer service industry.

Topics we cover:

  • 1:11 – Ian, the OG bootstrapper
  • 2:22 – Benefits of on-prem software in 2024
  • 5:46 – Slow, steady, profitable growth through the years
  • 9:20 – Embracing a risky start
  • 14:11 – Getting early awareness
  • 18:52 – Transitioning to SaaS
  • 26:37 – Laravel raises $57M
  • 28:59 – AI impact on customer service

Links from the Show:

If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your question for an upcoming episode. We’d love to hear from you!

Subscribe & Review: iTunes | Spotify

  continue reading

815 episoder

Artwork
iconDel
 
Manage episode 444153214 series 2439607
Innhold levert av Rob Walling. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Rob Walling eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In episode 734, Rob Walling interviews Ian Landsman, founder of HelpSpot, about his 20-year bootstrapper journey. They discuss Ian's transition from on-prem software to SaaS, the challenges and benefits of each, and the early days of building the business. They wrap up by discussing the potential impact of AI on the customer service industry.

Topics we cover:

  • 1:11 – Ian, the OG bootstrapper
  • 2:22 – Benefits of on-prem software in 2024
  • 5:46 – Slow, steady, profitable growth through the years
  • 9:20 – Embracing a risky start
  • 14:11 – Getting early awareness
  • 18:52 – Transitioning to SaaS
  • 26:37 – Laravel raises $57M
  • 28:59 – AI impact on customer service

Links from the Show:

If you have questions about starting or scaling a software business that you’d like for us to cover, please submit your question for an upcoming episode. We’d love to hear from you!

Subscribe & Review: iTunes | Spotify

  continue reading

815 episoder

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