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Super-Short Storytime: “Loaner”
Manage episode 320667814 series 2097822
If a company sells a million widgets and 1 percent of them break, that’s ten thousand unhappy customers. As the man in this story is about to learn, service contracts tend to favor the ones who wrote them and thus, I give you this tale of customer dissatisfaction that I call: “Loaner.”
10 episoder
Manage episode 320667814 series 2097822
If a company sells a million widgets and 1 percent of them break, that’s ten thousand unhappy customers. As the man in this story is about to learn, service contracts tend to favor the ones who wrote them and thus, I give you this tale of customer dissatisfaction that I call: “Loaner.”
10 episoder
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