Driving Legendary Customer Service Through Technology With Tractor Supply Executive Rob Mills Technovation With Peter High (CIO, CTO, CDO, CXO Interviews) podcast

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Innhold levert av Metis Strategy. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Metis Strategy eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) « »
Driving Legendary Customer Service Through Technology with Tractor Supply Executive Rob Mills

1+ y ago 26:44

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MP3•Episoder hjem

Innhold levert av Metis Strategy. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Metis Strategy eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

714: Rob discusses how he is leveraging technology to improve customer and employee experiences, build a closer connection between them, and improve overall operational efficiencies. He describes the three verticals under his purview; technology, digital commerce, and strategy; why it makes sense to combine them under one role, and how he fosters cross-functional team culture to drive customer experience improvements. Rob shares perspectives from his experience across the retail industry, the insights he has drawn from across the different segments in retail, and how it has led to securing a board-level position in his career. Finally, he looks ahead at trends in data and artificial intelligence and reflects on the keys to his career success.

Also available on YouTube:

https://youtu.be/9SGtvTtJ5D0

… continue reading

350 episoder

#Business #MBA #Metis Strategy #IT Management #Tech #Industries #discussions about s

Artwork

Driving Legendary Customer Service Through Technology with Tractor Supply Executive Rob Mills

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

36 subscribers

published 1+ y ago

Del

MP3•Episoder hjem

Innhold levert av Metis Strategy. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Metis Strategy eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

714: Rob discusses how he is leveraging technology to improve customer and employee experiences, build a closer connection between them, and improve overall operational efficiencies. He describes the three verticals under his purview; technology, digital commerce, and strategy; why it makes sense to combine them under one role, and how he fosters cross-functional team culture to drive customer experience improvements. Rob shares perspectives from his experience across the retail industry, the insights he has drawn from across the different segments in retail, and how it has led to securing a board-level position in his career. Finally, he looks ahead at trends in data and artificial intelligence and reflects on the keys to his career success.

Also available on YouTube:

https://youtu.be/9SGtvTtJ5D0

… continue reading

350 episoder

#Business #MBA #Metis Strategy #IT Management #Tech #Industries #discussions about s

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