40. Customer-Centric: What Does It Really Mean? TECHtonic: Trends In Technology And Services podcast

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Tech MBA Business Vanessa Lucero Services Industry Association

Innhold levert av Vanessa Lucero and Services Industry Association. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Vanessa Lucero and Services Industry Association eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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40. Customer-Centric: What Does It Really Mean?

2y ago 46:35

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Innhold levert av Vanessa Lucero and Services Industry Association. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Vanessa Lucero and Services Industry Association eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

What company would ever say they’re not customer-centric? “Customer-centric” has become a bit of a buzz phrase in tech, but it takes more than self-identification to operationalize this concept. Referencing Oracle’s journey to customer-centricity, Thomas and Maz Songerwala, Senior Vice President, Applications Service Excellence at Oracle, discuss how to truly become customer-centric, including necessary operational changes, important key performance indicators (KPIs), and common challenges.

… continue reading

91 episoder

#Tech #MBA #Business #Vanessa Lucero #Services Industry Association

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40. Customer-Centric: What Does It Really Mean?

TECHtonic: Trends in Technology and Services

published 2y ago

Del

MP3•Episoder hjem

Innhold levert av Vanessa Lucero and Services Industry Association. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Vanessa Lucero and Services Industry Association eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

What company would ever say they’re not customer-centric? “Customer-centric” has become a bit of a buzz phrase in tech, but it takes more than self-identification to operationalize this concept. Referencing Oracle’s journey to customer-centricity, Thomas and Maz Songerwala, Senior Vice President, Applications Service Excellence at Oracle, discuss how to truly become customer-centric, including necessary operational changes, important key performance indicators (KPIs), and common challenges.

… continue reading

91 episoder

#Tech #MBA #Business #Vanessa Lucero #Services Industry Association

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