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54. A Win for Everybody: Talking Customer Success with Ernst & Young
Manage episode 366873305 series 3416195
Innhold levert av Vanessa Lucero and Services Industry Association. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Vanessa Lucero and Services Industry Association eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Edwina Fitzmaurice, Chief Customer Success Officer at Ernst & Young, gives some insight into effective customer success at a services company. They discuss the human side of customer success, as well as:
- How AI is impacting the tech industry.
- How to monetize customer success.
- What to look for in customer success talent.
- How to create a better B2B customer experience.
- How a chief customer success officer defines success.
- Why diversity is important in customer success.
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