Leveraging Leadership Empathy, Communication, And Flexibility At Bank Of America The Chief Customer Officer Human Duct Tape Show podcast

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Bliss Customer Customerexperience Jeanne Bliss MBA Leadership Business CCO The Office

Innhold levert av Jeanne Bliss. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Jeanne Bliss eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

The Chief Customer Officer Human Duct Tape Show « »
Leveraging Leadership Empathy, Communication, and Flexibility at Bank of America

3y ago 35:11

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Innhold levert av Jeanne Bliss. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Jeanne Bliss eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In my conversation with Holly O’Neill, Chief Client Care Executive & Head of Consumer Client Services at Bank of America, we spoke about the importance that empathy, communication, and flexibility played in the customer and employee experience during the pandemic. Holly and I chat about some of the customer experience processes involved with how BofA uses storytelling throughout the customer journey, how the leadership team embraces feedback, and some important shifts that needed to be made over the past year.

… continue reading

247 episoder

#Bliss #Customer #Customerexperience #Jeanne Bliss #MBA #Leadership #Business #CCO #The Office

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Leveraging Leadership Empathy, Communication, and Flexibility at Bank of America

The Chief Customer Officer Human Duct Tape Show

51 subscribers

published 3y ago

Del

MP3•Episoder hjem

Innhold levert av Jeanne Bliss. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Jeanne Bliss eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In my conversation with Holly O’Neill, Chief Client Care Executive & Head of Consumer Client Services at Bank of America, we spoke about the importance that empathy, communication, and flexibility played in the customer and employee experience during the pandemic. Holly and I chat about some of the customer experience processes involved with how BofA uses storytelling throughout the customer journey, how the leadership team embraces feedback, and some important shifts that needed to be made over the past year.

… continue reading

247 episoder

#Bliss #Customer #Customerexperience #Jeanne Bliss #MBA #Leadership #Business #CCO #The Office

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