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Attention! (and Bad Customer Service)
Manage episode 283529947 series 2559839
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Don Crawley, Author.
Attention! (and Bad Customer Service)
Word of the Week: Attention The word of the week is attention. As in, pay attention to what your customer is saying and doing. That’s part of the difference between good and bad customer service. Quote of the Week: Customer Loss There’s an often-repeated quote that says, “68% of customer loss is due to perceived […]
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