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What Compassionate Customer Service is NOT
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Don Crawley, Author.
What Compassionate Customer Service is NOT
In a recent corporate training session, I spoke with the group about compassionate customer service. Cindy sat on the front row. She was friendly and professional with me, but shortly into the session, she said, “I don’t get it. I act professionally around my users and I’m efficient. Why do I need to be “buddy-buddy” […]
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