))
The Best Customer Experience Means Owning One Thing
Manage episode 344535615 series 3193610
Innhold levert av Andrea Belk Olson. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Andrea Belk Olson eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
We can't be all things to all people, though as companies, we often try. Take a hospital. You try to provide superior care, ensure patient safety, manage insurance claims, recruit top-tier staff, maintain excellent facilities - the list goes on. It's a daunting task, and it's hard to say that any one of those items listed sits at the top of the proverbial importance pyramid. But if you don't have a clear north star set, the customer experience will oscillate.
146 episoder
Del
