))
Specific and rigid | Stephen Wise
Manage episode 446162372 series 3578812
Innhold levert av Lifetime Value Media. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Lifetime Value Media eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Episode 122: Stephen Wise knows you know how to CSM. Now, let's start systematizing.
⏱️ Timestamps:
00:00:00 - Intro
00:01:49 - Rethinking product onboarding success
00:03:32 - Defining success: customer vs. product team
00:05:05 - Scaling customer success for Series B growth
00:06:40 - The importance of repeatable onboarding
00:08:01 - Onboarding mistakes: a costly gamble?
00:08:24 - The evolution of a senior CSM
00:09:43 - Fractional CS leadership for startups
📺 Lifetime Value: Your Destination for GTM content
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Stephen Wise:
Stephen's LinkedIn: https://www.linkedin.com/in/stephenwise2/
100 episoder
Del
