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Intangible, not immeasurable | Linda Lipovetsky | Ep. 94
Manage episode 439318781 series 3577614
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Linda Lipovetsky thinks CS professionals are unique in a number of hard-to-detail (but not impossible) ways.
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⏱️ Timestamps:
00:00:00 - Intro
00:01:33 - The misunderstood value of CSMs
00:04:11 - Building trust in customer relationships
00:06:08 - The role of curiosity and hierarchy navigation
00:08:34 - Trust and protecting revenue in customer success
00:10:04 - Skills beyond the product: Measuring intangibles
00:11:06 - The power of follow-through in building trust
📺 Lifetime Value: Your Destination for Customer Success content
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Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Linda Lipovetsky:
Linda's LinkedIn: https://www.linkedin.com/in/lindahakimlipovetsky/
Mentioned in this episode:
And go listen to We F*cked Up So You Don't Have To with Stino and Melanie on the Lifetime Value Media Network, wherever you found this show!
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