Joel Bassam: How to Create a More Effective Used Car Department

The David Spisak Show

In a world where the car buying experience has often been met with frustration and inefficiency, what if there was a better way?
Join me on today's episode as I delve into a fascinating conversation with Joel Bassam who is the president of Easterns Automotive Group, a prominent player in the mid-Atlantic region's automotive landscape. His innovative approaches and relentless drive have propelled Easterns Automotive Group to unparalleled success in the competitive used car market. Prepare to be intrigued as we uncover the secrets behind their remarkable success and learn how they've leveraged technology and data to revolutionize the industry.

What We Discuss In This Episode:

Joel shares the remarkable journey of Eastern Automotive Group, tracing its roots back to humble beginnings in the mid-80s. From a small independent lot to a sprawling empire, Joel's tale is a testament to grit, determination, and the power of a vision.

Navigating Challenges in the Industry:

Joel shares insights into how Easterns Automotive Group navigated through challenging times by making tough decisions and embracing change.

Cracking the Code of Used Car Sales:

Joel unveils the strategies behind Eastern Automotive Group's stellar performance in the used car market. With a focus on customer-centric approaches and streamlined processes, Joel shares valuable insights that transcend industry boundaries.

Embracing Innovation and Adaptation:

In the face of unprecedented challenges like the 2008 financial crisis and the recent disruptions caused by the pandemic, Eastern Automotive Group has emerged stronger than ever. Joel discusses the importance of embracing innovation, adaptability, and resilience to thrive in an ever-changing environment.
Digital Retailing:
Joel breaks down the importance of digital retailing and how Easterns has capitalized on online tools to streamline the car buying process and enhance customer satisfaction.
Maximizing Efficiency:
Learn how Easterns' centralized approach to operations and data-driven decision-making has enabled them to achieve maximum efficiency and profitability.
The Future of Car Buying:
Explore the future of the automotive industry and how dealerships can adapt to meet the evolving needs of consumers in the digital age.

As Eastern Automotive Group gears up for continued growth and expansion, Joel offers a glimpse into the future of the company and the broader automotive industry. From leveraging technology to redefining industry norms, Joel's vision paves the way for an exciting journey ahead.

Get ready for an eye-opening conversation that will challenge your perceptions of car buying and inspire you to rethink the possibilities.

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