Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

As a neutral podcast host, I am not supposed to pick favorites...so I won't.
But if I did - this conversation with Dillon Young ( Lifetime Value Podcast) would rank among my favorites because it combines great insights, a lot of fun and some shared background/experiences into one lovely package.
Yes, there is some fun banter in the episode (you're welcome for those of you who enjoy that). Besides that, Dillon and I discuss quite a few Digital CS related topics including:

• Podcasting in CS
• The evolution of digital CS towards making CSMs more effective
• The infancy of GenAI and speaking the language of prompts
• Dealing with data collation and a disjointed tech stack
• Optimizing your data so that CSMs have an easier time prepping for calls/meetings
• Using downtime to maintain your data and systems so that you can be ready when the wave comes
• Mental health and focusing on being careful what and how much you consume on a daily/hourly basis.

I hope you'll have as much fun listening to this episode as Dillon and I had recording it. If you'd like more, go check out his podcast, Lifetime Value - where I'll be a guest this fall as well.
Enjoy! I know I sure did...
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung/
Lifetime Value Podcast: https://lifetime-value-the-customer-success-podcast.simplecast.com/
Resources Mentioned in this Episode:

• Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue by Nick Mehta, Dan Steinman, Lincoln Murphy and Maria Martinez (forward): https://amzn.to/40bmr95
• The Chief Customer Officer Playbook: 8 Strategies that Will Accelerate Your Career and Win You a Seat at the Executive Table by Rod Cherkas, Gemma Cipriani-Espineira (Preface) and Nick Mehta (Foreward) : https://amzn.to/3QtNQA7
• The Seven Pillars of Customer Success: A Proven Framework to Drive Impactful Client Outcomes for Your Company by Wayne McCulloch: https://amzn.to/3QCzZHP

Digital CS Shoutouts

• Mickey Powell: https://www.linkedin.com/in/mickeypowell/
• Dan Ennis: https://www.linkedin.com/in/dan-ennis-cs/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

Kapitler

1. Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022 (00:00:00)

2. Podcasting Journey and Customer Success (00:00:03)

3. Podcasting and Digital Customer Success (00:13:43)

4. Limitations of Generative AI in Customer Success (00:22:44)

5. Customer Success and Context (00:39:13)

6. Controlling Digital CS Content and Mentions (00:50:35)

7. Digital Customer Success Podcast Growth (01:01:17)