Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer community and how the teams are structured around digital CS.
In this episode, you'll hear about:

• Ezra's background in sports management and his transition into CS
• His team’s focus on customer enablement
• Using digital motions to focus a CSMs time on having valuable conversation with customers instead of content creation & admin work
• Structure of CS around digital at LinkedIn using a ‘Programs’ team
• How LinkedIn structures around line of business and customer segment
• Implementation of inSided at LinkedIn to drive community and starting with a core group of customers for early feedback and into broader availability launch
• State of the CS Community in Dublin
• Ezras work in DEI and driving equity & diversity within LinkedIn and co-founding TransformHER to help break the double glass ceiling outside of LinkedIn
• Treating LinkedIn content as more of a library vs. a feed where you can search for historic content

Enjoy! I sure did!
Ezra's LinkedIn: https://www.linkedin.com/in/ezimbler/
Customer Success Monthly Newsletter: https://www.linkedin.com/newsletters/7023248545004539904/
Customer Success Monthly YouTube Channel: https://www.youtube.com/@CustomerSuccessMonthly/
Shoutouts:

• Dan Ennis
• Declan McKiernan - Programs at LinkedIn
• Andy Best - Community at LinkedIn

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The Digital Customer Success Podcast is hosted by Alex Turkovic

Kapitler

1. Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37 (00:00:00)

2. Digital Customer Success With Ezra Zimbler (00:00:03)

3. LinkedIn's Digital Customer Success Program (00:09:38)

4. LinkedIn's Community Development and User Engagement (00:20:15)

5. Tech Diversity and Community Building (00:27:50)

6. CS Info and Engaging With Digital (00:39:13)