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Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067
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In this episode, Joydeep Sen Sarma, founder and CEO of Clearfeed, discusses the evolution of customer success in the SaaS world, emphasizing the shift from transactional support to ongoing, relationship-driven models. He also shares insights on how Clearfeed transforms Slack into a structured customer management tool, the role of AI in customer interactions, and the increasing importance of integrating natural language interfaces into product design.
Topics we discussed:
- 05:42 - The early internet and evolving tech paradigms
- 12:40 - Transitioning from transactional to subscription models
- 16:44 - Clearfeed: Transforming Slack into a help desk
- 18:39 - Customer love for real-time communication
- 22:21 - Fragmented experiences: No app, no problem
- 24:38 - Use cases beyond B2B: SMB and tertiary markets
- 30:48 - B2B learning from B2C customer engagement
- 31:13 - The role of bots and AI in customer interactions
- 41:02 - Balancing product development and customer feedback
Enjoy! I know I sure did…
Joydeep’s Linkedin: https://www.linkedin.com/in/joydeeps/
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The Digital Customer Success Podcast is hosted by Alex Turkovic
Kapitler
1. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067 (00:00:00)
2. Exploring Digital Customer Experience Innovations (00:00:03)
3. Tech Industry Evolution and Innovations (00:03:27)
4. Enhancing Customer Support With Chat Platforms (00:17:05)
5. Customer Collaboration and Software Integration (00:24:19)
6. Enhancing Customer Experience With AI (00:31:15)
7. Effective Customer Engagement Strategies (00:41:24)
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