Let’s face it – seniors care is a complex business that provides a much needed service to residents and families during a really tough chapter in their lives. The beginning of this key relationship can be filled with anxiety, stress and worry and yet, there is a better way to bring residents, families and staff together. This podcast is specifically crafted for seniors care leaders, staff, and the families of residents, who share the common goal of the best possible care for their loved one who is now a member of a seniors care community. And yet, this key relationship can be tense, friction filled and challenging. Join host Deborah Bakti – a former executive in seniors care for 11 years, and a family member three times over, with her dad, mom, and husband all having lived as residents. She’s seen what it’s like on both sides. In each episode, we'll explore both the family and staff perspectives, shedding light on the emotions, expectations, and sometimes the disappointments that arise from the friction in these relationships. Through heartfelt conversations, personal anecdotes, and expert insights, we aim to foster a deeper understanding of the diverse perspectives that shape senior care environments. Whether you're a family member trying to navigate the transition of a loved one into senior care, a staff member dedicated to providing the best possible care, or simply curious about the intricacies of this crucial field, The Empathy Exchange offers a safe and informative platform for dialogue. Tune in to gain valuable insights, learn effective communication strategies, and cultivate a sense of empathy that bridges gaps and fosters strong connections between families and staff in senior care settings. Together, let's create a community where understanding thrives and where the journey of aging is met with compassion and empathy.