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245. Sheila Heen — How to Master Difficult Conversations
Manage episode 405967944 series 2648641
Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well.
As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together.
In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss:
- The underlying structure and challenge of every difficult conversation
- The different types of feedback leaders can give — and what actually works
- How to raise tough issues and have productive conversations
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Show Notes:
07:34 – The single most valuable skill you can have
14:57 – Defining difficult conversations
17:58 – How to navigate a tough talk
20:57 – Not everything is either/or
23:22 – Starting difficult conversations with a third story
29:35 – The 3 types of feedback
34:24 – Navigating sensitivity
38:44 – Front seat leader, back seat feedback
42:10 – What being a game changer means to Sheila Heen
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Links & Resources
- Triad Consulting Group
- Harvard Law School
- Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen
- Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen
- Occidental College
- The Harvard Negotiation Project
- Bruce Patton
- Mindset: The New Psychology of Success by Carol Dweck
- Getting It Done by Roger Fisher. John Richardson, and Alan Sharp
- Tesla
- The Game Changing Attorney by Michael Mogill
----
Listening to this episode but want to watch it? Check it out on Spotify.
Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel.
----
Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.
----
If you enjoyed this episode, you may also like:
297 episoder
Manage episode 405967944 series 2648641
Nearly every kind of feedback — whether you agree with it or not — can be used to help you grow. Sheila Heen knows this well.
As the founder of Triad Consulting Group, professor of practice at Harvard Law School, and the co-author of Thanks for the Feedback: The Science and Art of Receiving Feedback Well and Difficult Conversations: How to Discuss What Matters Most, Sheila has spent nearly 30 years helping executive teams across the world work through conflict, repair working relationships, and make sound decisions together.
In this episode of The Game Changing Attorney Podcast, Sheila and Michael Mogill discuss:
- The underlying structure and challenge of every difficult conversation
- The different types of feedback leaders can give — and what actually works
- How to raise tough issues and have productive conversations
----
Show Notes:
07:34 – The single most valuable skill you can have
14:57 – Defining difficult conversations
17:58 – How to navigate a tough talk
20:57 – Not everything is either/or
23:22 – Starting difficult conversations with a third story
29:35 – The 3 types of feedback
34:24 – Navigating sensitivity
38:44 – Front seat leader, back seat feedback
42:10 – What being a game changer means to Sheila Heen
----
Links & Resources
- Triad Consulting Group
- Harvard Law School
- Thanks for the Feedback: The Science and Art of Receiving Feedback Well by Douglas Stone and Sheila Heen
- Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen
- Occidental College
- The Harvard Negotiation Project
- Bruce Patton
- Mindset: The New Psychology of Success by Carol Dweck
- Getting It Done by Roger Fisher. John Richardson, and Alan Sharp
- Tesla
- The Game Changing Attorney by Michael Mogill
----
Listening to this episode but want to watch it? Check it out on Spotify.
Do you love this podcast and want to see more game changing content? Subscribe to our YouTube channel.
----
Past guests on The Game Changing Attorney Podcast include David Goggins, John Morgan, Alex Hormozi, Randi McGinn, Kim Scott, Chris Voss, Kevin O’Leary, Laura Wasser, John Maxwell, Mark Lanier, Robert Greene, and many more.
----
If you enjoyed this episode, you may also like:
297 episoder
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