128: A Series of Conversations with Skip Steward, MBA

The Healthcare QualityCast

Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He is an award-winning leader who has implemented streamlined business systems that deliver significant contributions to the bottom line, while increasing employee performance and improving productivity. He is recognized for superior project management and communication skills; he has spoken both nationally and internationally. Skip currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence. Here in Episode #128 Skip starts our show with a leadership mindset that encourages us to look at life as a series of conversations. Skip gives us a great overview of his career going from manufacturing, to private equity, into his current role as Chief Improvement Officer; and gives us insight into the daily focus that he brings to his teams. He gives us a 30,000-foot overview of the TWI principles and methodology. He shares a dark moment story encouraging us to avoid the seduction of over-analysis. Skip provides a great definition associated with the complexities of healthcare. He shares how he uses humble inquiry to build strong connections with his teams. Skip provides an Aha centered on learning and respecting the different cultures that exist within our organizations. He shares thoughts on future trends and how do we can start to put quality ahead of many of the innovations; and gives us a healthy dose of advice career advice to move us all forward · Connect with Skip on LinkedIn · Baptist Management System – YouTube · 6th Annual Baptist TWI Summit · Access the Healthcare QualityCast LinkedIn Group · Leaves Us a Rating · Earn Your Lean Six Sigma for Healthcare Certification · Request a Corporate Demo of our online QI Academy --- Send in a voice message: https://podcasters.spotify.com/pod/show/healthcarequalitycast/message