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July/August 2023: Customer Service and Staff Retention
Manage episode 371619051 series 3444068
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The District of Summerland is trialing a compressed four-day work week at Municipal Hall as a way to both improve service to the public and retain municipal staff. Mayor Doug Holmes sits down with Graham Statt, Chief Administrative Officer for the District of Summerland, to discuss the oft misunderstood connection between customer service and staff retention.
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