What To Do When A Big Account Churns The Modern SaaS podcast

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Tech MBA Entrepreneur Business Avoma, Inc Aditya Kothadiya Artificial Intelligence B2B SaaS Growth Marketing Modern SaaS Plg Product Led Revenue Sales Software

Innhold levert av Avoma, Inc. and Aditya Kothadiya. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Avoma, Inc. and Aditya Kothadiya eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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What to do when a big account churns

2y ago 32:18

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Innhold levert av Avoma, Inc. and Aditya Kothadiya. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Avoma, Inc. and Aditya Kothadiya eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this episode of The Modern SaaS Podcast, Aditya and Mark (VP of Customer Success, Avoma) discuss what to do when a big account churns. They discuss why churn matters, the key metrics to measure, and, more importantly, the things to do when a big account churn happens, such as: 1. Trying to meet the customer in person and attempting to remedy the situation 2. Sharing churn insights with everyone in your company 3. Validating churn data with existing customers 4. Implementing the learnings to improve the experience of existing customers 5. Focusing on Net Retention Rate, landing-and-expanding as a key SaaS metric, and a lot more...

… continue reading

30 episoder

#Tech #MBA #Entrepreneur #Business #Avoma, Inc #Aditya Kothadiya #Artificial Intelligence #B2B #SaaS #Growth #Marketing #Modern SaaS #Plg #Product Led #Revenue #Sales #Software

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What to do when a big account churns

The Modern SaaS Podcast

published 2y ago

Del

MP3•Episoder hjem

Innhold levert av Avoma, Inc. and Aditya Kothadiya. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Avoma, Inc. and Aditya Kothadiya eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this episode of The Modern SaaS Podcast, Aditya and Mark (VP of Customer Success, Avoma) discuss what to do when a big account churns. They discuss why churn matters, the key metrics to measure, and, more importantly, the things to do when a big account churn happens, such as: 1. Trying to meet the customer in person and attempting to remedy the situation 2. Sharing churn insights with everyone in your company 3. Validating churn data with existing customers 4. Implementing the learnings to improve the experience of existing customers 5. Focusing on Net Retention Rate, landing-and-expanding as a key SaaS metric, and a lot more...

… continue reading

30 episoder

#Tech #MBA #Entrepreneur #Business #Avoma, Inc #Aditya Kothadiya #Artificial Intelligence #B2B #SaaS #Growth #Marketing #Modern SaaS #Plg #Product Led #Revenue #Sales #Software

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