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Innhold levert av Paul Rosenblum. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Paul Rosenblum eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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Treat Your Customers Well Instead of Bean Counting

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Manage episode 435578790 series 3475491
Innhold levert av Paul Rosenblum. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Paul Rosenblum eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

🦉 Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way!

Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? That’s what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, it’s been that long), he’s taking a look at what happened and what could have happened instead. Because as we all know, McDonald’s had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?

Support the show

😄 Send Paul a text message. (add your email if you'd like a reply). https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms
🎧 Podcast Production & Marketing Assistance: Coffeelike Media: https://www.coffeelikemedia.com/
📰 Newsletter: https://paulrosenblum.substack.com/
🌞 YouTube: https://www.youtube.com/@Bookkeepermensch
💸 Website: https://bookkeepermensch.com
🎵 Music: SourceAudio: https://www.sourceaudio.com/
📨 Email: Bookkeepermensch@gmail.com

  continue reading

48 episoder

Artwork
iconDel
 
Manage episode 435578790 series 3475491
Innhold levert av Paul Rosenblum. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Paul Rosenblum eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

🦉 Send us a text message! But please include your email or a way to get in touch with you. This feature is not two way!

Why should you, a small business owner, prioritize treating customers well instead of focusing solely on your bottom line? That’s what our favorite bookkeeping mensch, Paul Rosenblum, has been doing for over 2 decades. So on the 30th anniversary of the McDonald's Hot Coffee Case (yes, it’s been that long), he’s taking a look at what happened and what could have happened instead. Because as we all know, McDonald’s had the money to keep this story from blowing up. So why did this happen? And, of course, how can knowing this help keep you grounded while navigating the tricky world of business?

Support the show

😄 Send Paul a text message. (add your email if you'd like a reply). https://www.buzzsprout.com/twilio/text_messages/2188873/open_sms
🎧 Podcast Production & Marketing Assistance: Coffeelike Media: https://www.coffeelikemedia.com/
📰 Newsletter: https://paulrosenblum.substack.com/
🌞 YouTube: https://www.youtube.com/@Bookkeepermensch
💸 Website: https://bookkeepermensch.com
🎵 Music: SourceAudio: https://www.sourceaudio.com/
📨 Email: Bookkeepermensch@gmail.com

  continue reading

48 episoder

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