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Innhold levert av Neil Devani. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Neil Devani eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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S1E5: Be a Chik-Fil-A, not a Comcast: The Keys to Amazing Customer Service

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Manage episode 240971938 series 2519519
Innhold levert av Neil Devani. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Neil Devani eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This week’s episode features AirBnB's Global Product Director of Customer and Community Support Platform Products, Andy Yasutake, and Carta's Head of Enterprise Relationship Management, Jared Thomas.

AirBnB, one of the most valuable private tech companies in the world, has millions of hosts who trust strangers (guests) to come into their homes and hundreds of millions of guests who trust strangers (hosts) to provide a roof over their head.

Carta, a $1 Billion+ company formerly known as eShares, is the leading provider of cap table management and valuation software, with thousands of customers and almost a million individual shareholders as users. Customers and users entrust Carta to manage their investments, a very serious responsibility requiring trust and security.

  continue reading

20 episoder

Artwork
iconDel
 
Manage episode 240971938 series 2519519
Innhold levert av Neil Devani. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Neil Devani eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

This week’s episode features AirBnB's Global Product Director of Customer and Community Support Platform Products, Andy Yasutake, and Carta's Head of Enterprise Relationship Management, Jared Thomas.

AirBnB, one of the most valuable private tech companies in the world, has millions of hosts who trust strangers (guests) to come into their homes and hundreds of millions of guests who trust strangers (hosts) to provide a roof over their head.

Carta, a $1 Billion+ company formerly known as eShares, is the leading provider of cap table management and valuation software, with thousands of customers and almost a million individual shareholders as users. Customers and users entrust Carta to manage their investments, a very serious responsibility requiring trust and security.

  continue reading

20 episoder

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