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Optimising the online customer journey
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Manage episode 224713927 series 1467000
In this podcast, Rachel Lund, Head of Insights & Analytics at the BRC, alongside expert Doug Norton-Bilsby, Global VP of Retail & Consumer Products at ForgeRock, discuss in detail what identity management is and what it means for retail.
It explores retailers concerns around the future and the continued advancements in technology. Doug provides an in-depth understanding on identity management, how it impacts the customer journey and provides examples of retailers succeeding in utilising this technology.
Find out the key barriers to identity management and three things you can do now to improve how you treat customer identity.
44 episoder
Fetch error
Hmmm there seems to be a problem fetching this series right now. Last successful fetch was on February 26, 2024 22:01 ()
What now? This series will be checked again in the next day. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 224713927 series 1467000
In this podcast, Rachel Lund, Head of Insights & Analytics at the BRC, alongside expert Doug Norton-Bilsby, Global VP of Retail & Consumer Products at ForgeRock, discuss in detail what identity management is and what it means for retail.
It explores retailers concerns around the future and the continued advancements in technology. Doug provides an in-depth understanding on identity management, how it impacts the customer journey and provides examples of retailers succeeding in utilising this technology.
Find out the key barriers to identity management and three things you can do now to improve how you treat customer identity.
44 episoder
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