Episode 37: Scaling Your Self-Service as a Service

The Ship Show

Our topic for Episode 37 was originally on scaling self-service of configuration management (the source code kind, not the infrastructure kind!) good practices, but quickly morphed into a discussion of what organizations need to pay attention and foster to support their tools teams in their often-cited mission of creating a self-service culture and self-service infrastructure. Paul and Sascha square off over the notions of traditional "service" teams and the newer notion of integrated "tools" ("DevOps?") teams. We also touch on warning signs for automating self-service processes, including in the CM space, really examining how and why you convert which processes into self-service, ways to get teams to buy into your self-service initiatives, and what's in the best interests of the entire system that is your software development organization. Join us as we discuss the finer points of: Scaling Your Self-Service as a Service.