For Gainsight’s Lane Holt, Digital CS Is A Strategy, Not A Segment TheySaid: Real Strategies For Customer Success podcast

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Innhold levert av TheySaid. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av TheySaid eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

TheySaid: Real Strategies for Customer Success « »
For Gainsight’s Lane Holt, Digital CS Is a Strategy, Not a Segment

3y ago 23:05

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MP3•Episoder hjem

Innhold levert av TheySaid. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av TheySaid eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

At the beginning of 2021, Lane Holt, Director of Client Outcomes at Gainsight, was a team of 1 and tasked with building out the company’s digitally-led CS model. Fast forward 12 months and you’ll see that she’s developed a mighty team of 8 to architect a hugely successful digital program. In this episode, Lane breaks down the roles and responsibilities of her team, how to detect risk and expansion opportunities in a digital model, and most importantly, why she believes that digital CS is not a segment—but a strategy that can benefit all customers.

… continue reading

95 episoder

#MBA #Business #Brook Perry #Customer Success #Customer Experience #Account Management #Sales #B2B #SaaS #Marketing

Artwork

For Gainsight’s Lane Holt, Digital CS Is a Strategy, Not a Segment

TheySaid: Real Strategies for Customer Success

published 3y ago

Del

MP3•Episoder hjem

Innhold levert av TheySaid. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av TheySaid eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

At the beginning of 2021, Lane Holt, Director of Client Outcomes at Gainsight, was a team of 1 and tasked with building out the company’s digitally-led CS model. Fast forward 12 months and you’ll see that she’s developed a mighty team of 8 to architect a hugely successful digital program. In this episode, Lane breaks down the roles and responsibilities of her team, how to detect risk and expansion opportunities in a digital model, and most importantly, why she believes that digital CS is not a segment—but a strategy that can benefit all customers.

… continue reading

95 episoder

#MBA #Business #Brook Perry #Customer Success #Customer Experience #Account Management #Sales #B2B #SaaS #Marketing

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