If Your Risk Assessment Doesn’t Look At Personas Within Accounts, It’s Not Accurate TheySaid: Real Strategies For Customer Success podcast

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MBA Business Brook Perry Customer Success Customer Experience Account Management Sales B2B SaaS Marketing

Innhold levert av TheySaid. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av TheySaid eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

TheySaid: Real Strategies for Customer Success « »
If Your Risk Assessment Doesn’t Look at Personas Within Accounts, It’s Not Accurate

3+ y ago 6:24

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MP3•Episoder hjem

Innhold levert av TheySaid. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av TheySaid eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In our final episode with Asaff Zamir, Asaff explains his approach to risk assessment by treating customer accounts as a subjective ecosystem. To do an accurate assessment of account health, he advocates for looking at each persona within an account and analyzing each person's perspective, experience, relationship strength, and personality.

… continue reading

95 episoder

#MBA #Business #Brook Perry #Customer Success #Customer Experience #Account Management #Sales #B2B #SaaS #Marketing

Artwork

If Your Risk Assessment Doesn’t Look at Personas Within Accounts, It’s Not Accurate

TheySaid: Real Strategies for Customer Success

published 3+ y ago

Del

MP3•Episoder hjem

Innhold levert av TheySaid. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av TheySaid eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In our final episode with Asaff Zamir, Asaff explains his approach to risk assessment by treating customer accounts as a subjective ecosystem. To do an accurate assessment of account health, he advocates for looking at each persona within an account and analyzing each person's perspective, experience, relationship strength, and personality.

… continue reading

95 episoder

#MBA #Business #Brook Perry #Customer Success #Customer Experience #Account Management #Sales #B2B #SaaS #Marketing

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