Revisiting Our 2019 CX Trends Predictions This Is CX podcast

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Business Customer Experience Customer Strategy Mike Manfredo Paul Hagen Mike Manfredo And Paul Hagen

Innhold levert av Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Revisiting Our 2019 CX Trends Predictions

4+ y ago 17:55

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MP3•Episoder hjem

Innhold levert av Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

As mentioned during the episode, the survey outcomes and five strategies discussed to quantify the ROI/value of CX can be found in Paul's latest research article available for download at the following link:

Quantifying the ROI of Customer Experience

If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.

Additionally, as Paul and Mike invited during the episode, please share your highlights or takeaways for 2019 by emailing us at thisiscx@wmp.com or finding Mike and Paul on social media (Twitter, LinkedIn, etc.)

… continue reading

63 episoder

#Business #Customer Experience #Customer Strategy #Mike Manfredo #Paul Hagen #Mike Manfredo And Paul Hagen

Artwork

Revisiting Our 2019 CX Trends Predictions

22 subscribers

published 4+ y ago

Del

MP3•Episoder hjem

Innhold levert av Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

As mentioned during the episode, the survey outcomes and five strategies discussed to quantify the ROI/value of CX can be found in Paul's latest research article available for download at the following link:

Quantifying the ROI of Customer Experience

If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on ITunes or Spotify.

Additionally, as Paul and Mike invited during the episode, please share your highlights or takeaways for 2019 by emailing us at thisiscx@wmp.com or finding Mike and Paul on social media (Twitter, LinkedIn, etc.)

… continue reading

63 episoder

#Business #Customer Experience #Customer Strategy #Mike Manfredo #Paul Hagen #Mike Manfredo And Paul Hagen

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