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The Lack Of Hospitality Is Costing Your Business Millions
Manage episode 413873683 series 3550635
Innhold levert av Mark Segelov. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Mark Segelov eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Welcome back to another episode of Unexpected Perspectives! Join Mark Segelov in a conversation with Bebe Oladipo, Head of IT Programme Management and Information Security at the Azzurri Group, as they explore how hospitality impacts business success.
Key Topics Covered:
- Hospitality's Business Impact: Learn how customer-centric operations drive financial success in businesses.
- Evolving Service Standards: Discover how service standards adapt to changing preferences and legal requirements.
- Customer Engagement and Feedback: Explore the role of digital platforms in gathering valuable customer feedback for continuous improvement.
- Training for Service Excellence: Understand the importance of comprehensive training programs for ensuring consistent service quality.
- Internal and External Service Cultures: Uncover parallels in maintaining high service standards for internal teams and external customers.
- Leadership's Role in Service Orientation: Gain insights into how leadership fosters a customer-centric culture and supports frontline service teams.
Discover practical strategies for enhancing service excellence and fostering a customer-centric mindset in your business. Listen to the full episode for valuable insights on the intersection of hospitality and business success!
Connect with Mark:
LinkedIn: https://www.linkedin.com/in/mark-segelov/
X: https://twitter.com/marksegelov
TikTok: https://www.tiktok.com/@marksegelov
Website:www.marksegelov.com
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