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AI's Impact on Customer Communication with Rachel Provan, Founder and CEO of Provan Success
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In this episode of Video Voyagers: Edge of AI, Rachel Provan, Founder and CEO of Provan Success, joins Audrey Lecker and Richard Benavides to explore emerging AI trends in personalization and customer support, the power of personalized video communication, and the role of generative AI in the future of strategic customer success.
Rachel is one of the elite Top 50 Customer Success Leaders, well-known as a LinkedIn influencer and Coach. With over 16 years of experience in Customer Success leadership, she helps and guides emerging leaders in the field.
Throughout her career, Rachel has successfully designed and scaled Customer Success programs across various companies, from startups to Fortune 500. Beyond Provan Success, Rachel serves as the Customer-Led Growth Advisor at Catalyst Software and is a Founding Member of CS Angel and a Contributing Writer at CS Insider.
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