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WTD Episode 15: User research, tech writer stereotypes, and conversations

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Manage episode 213352107 series 1962784
Innhold levert av Write the Docs Podcast. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Write the Docs Podcast eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
After a short summer break, we've returned to the WTD podcast and taken up our mics again to talk about important doc issues. In this episode, we first chat about assumptions we have regarding our users and the value of doing user research. Basing the discussion on Jen Lambourne's talk at WTD Portland 2018, we talk about ways to capture the user perspective and limitations/workarounds for user research within the corporate domain. Next, we chat about an article by Emily January Petersen on the Make-It-Pretty Philosophy, where the roles of tech writers are reduced to grammar and style editing only, without more substantive updates and revisions to content. Finally, we talk about Tom's research project on healing the academic/practitioner divide and how he hopes his conversation posts will bring both sides more closely together.
  continue reading

50 episoder

Artwork
iconDel
 
Manage episode 213352107 series 1962784
Innhold levert av Write the Docs Podcast. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Write the Docs Podcast eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
After a short summer break, we've returned to the WTD podcast and taken up our mics again to talk about important doc issues. In this episode, we first chat about assumptions we have regarding our users and the value of doing user research. Basing the discussion on Jen Lambourne's talk at WTD Portland 2018, we talk about ways to capture the user perspective and limitations/workarounds for user research within the corporate domain. Next, we chat about an article by Emily January Petersen on the Make-It-Pretty Philosophy, where the roles of tech writers are reduced to grammar and style editing only, without more substantive updates and revisions to content. Finally, we talk about Tom's research project on healing the academic/practitioner divide and how he hopes his conversation posts will bring both sides more closely together.
  continue reading

50 episoder

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