58. Who's on First?

The Working Genius Podcast with Patrick Lencioni

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Lagt til four år siden

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Insights Unlocked

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How Anthropologie gets omnichannel right (and what to learn) 27:29

for 5 dager siden27:29

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27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

for 2 år siden 17:12

MP3•Episoder hjem

What's the difference between a DT and a TD? Well... not much. This week, Pat and the team discuss the potential impact that the order of our Working Geniuses has on the way we work.

To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast

To take the Six Types of Working Genius Assessment: https://www.workinggenius.com/

To become a Working Genius Certified Facilitator: workinggenius.me/certpodcast23

87 episoder

58. Who's on First?

The Working Genius Podcast with Patrick Lencioni

92 subscribers

published for 2 år siden

Del

MP3•Episoder hjem

What's the difference between a DT and a TD? Well... not much. This week, Pat and the team discuss the potential impact that the order of our Working Geniuses has on the way we work.

To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast

To take the Six Types of Working Genius Assessment: https://www.workinggenius.com/

To become a Working Genius Certified Facilitator: workinggenius.me/certpodcast23

87 episoder

Alle episoder

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Fall 2024 Announcement 0:27

for 26 weeks siden0:27

0:27

We're taking a break from uploading new episodes this fall, but we're looking forward to a return in 2025. Thank you to all of our listeners! To take the Six Types of Working Genius Assessment: https://www.workinggenius.com/ Check out the 5 Dysfunctions of a Team Assessment: https://tinyurl.com/ttgteamassessment To become a Working Genius Certified Facilitator: https://www.workinggenius.com/client/certification/…

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83. The Discernment Dilemma 19:51

for 28 weeks siden19:51

19:51

What makes Discernment unique, and why is it often so difficult to accurately place within our results? This week, Pat, Cody and Beau discuss the perceived implications behind having - or not having - Discernment as a Working Genius. To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast…

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82. Off the Clock 25:29

for 30 weeks siden25:29

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At work, we can't always use our Geniuses as much as we'd like. This week, Pat, Cody, Beau and Matt discuss how we can find ways to exercise our Geniuses while we're off the clock. To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast Working Genius Store: https://www.workinggenius.com/store…

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81. What's Your Third? 12:28

for 32 weeks siden12:28

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What is your third letter? This week, the team discusses the impact that your first Working Competency has on the way you use your Geniuses. To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast Working Genius Store: https://www.workinggenius.com/store

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80. Questions that Activate Each Genius 30:51

for 34 weeks siden30:51

30:51

What is the best way to tap into each Genius? This week, the team goes over the questions we can ask and the high-impact phrases we can use to successfully engage and activate each Working Genius type. Collaborating with Each Genius Handout: https://tinyurl.com/wgcollaborationresource Working Genius Certification Program: https://workinggenius.me/certpodcast23 To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast…

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July Rerun: All the Pairings... Finally 46:32

for 36 weeks siden46:32

46:32

Episode originally aired March 4th, 2022. Buckle up! This week, the Working Genius team reveals all of the pairings in our longest episode yet.

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July Rerun: Make Your Conversations More Productive 25:03

for 38 weeks siden25:03

25:03

This week's rerun originally aired on January 21, 2022 We've talked about the altitude of each Genius, the 3 stages of work, regulating your Genius, and the Genius of meetings. What do you get when you roll all of these concepts together? A new Working Genius framework that applies to any conversation at work.…

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79. Working Genius Atrophy 17:18

for 40 weeks siden17:18

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If you aren't regularly utilizing your Working Geniuses, you won't be able to take full advantage of your strengths. This week, Pat and the team discuss atrophy as it relates to the Working Genius model. To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast

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78. Team Map Magic 18:46

for 42 weeks siden18:46

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It's a productivity tool, not just a personality assessment. This week, Pat and the team dissect a team map and describe how it can be used to make any team more effective. To take the Six Types of Working Genius Assessment: https://www.workinggenius.com/ WG Certification Program: https://www.workinggenius.com/client/certification/ Team Application Guide: https://www.workinggenius.com/teamapplicationguide WG Team Maps: https://tinyurl.com/WGteammaps New! Working Genius Store: https://www.workinggenius.com/store…

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77. Working Genius for Students 39:54

for 44 weeks siden39:54

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Young people and students are no strangers to feeling overwhelmed, misunderstood, and anxious. This week, Pat and the team speak directly to students, parents, teachers and administrators about how the Working Genius model - and the new version of the assessment - can be utilized to set up students for success. Working Genius for Students Assessment: https://www.workinggenius.com/students To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast…

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76. The Things We Say 27:45

for 46 weeks siden27:45

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Three years of using the Working Genius model to explain, analyze, and even anticipate behavior has led us to some interesting observations. This week, Pat, Cody and Beau discuss the words and phrases that each Genius - and each Genius pairing - often says. Staffing Industry Webinar - Tuesday, May 21: https://www.workinggenius.com/webinars To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast…

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75. More Disruptive Than We Thought 20:27

for 48 weeks siden20:27

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What additional insights can you gather from being a W, D, or E vs. an I, G, or T? This week, Pat, Cody, Tracy and Beau discuss just how impactful it is to consider the responsive and/or disruptive nature of your Working Geniuses. To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast Related Episode: https://www.workinggenius.com/wg-podcast-post/3-are-you-a-disruptor-or-a-responder…

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74. Prophet in Your Own Backyard 18:13

for 50 weeks siden18:13

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Nobody wants to have to advocate for or defend the legitimacy and value of their own Geniuses. This week, Pat and the team discuss some things that certain Geniuses are crushed by, and how we can help each other avoid them. To register for Working Genius Industry Webinars: https://tinyurl.com/IndustryWebinars Working Genius for Students Assessment: https://www.workinggenius.com/students Related Episodes: https://tinyurl.com/WGPodcastWhatEachGeniusCraves Email: podcast@tablegroup.com…

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73. Team-Based Staffing 18:10

for 1 year siden18:10

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When hiring a new employee, it's important to make sure the candidate is a culture fit and that they have the necessary skills and experience for the role. However, these aren't the only things we need to consider. This week, Pat and the team discuss the idea of hiring to fill gaps on a team. To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast To take the Six Types of Working Genius Assessment: https://www.workinggenius.com/ Working Genius Team Application Guide: https://www.workinggenius.com/teamapplicationguide…

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72. Partnerships and Dirty Work 17:48

for 1 year siden17:48

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In a marriage, a project team, or any other sort of partnership that consists of only two people, someone is going to be taking on dirty work. This week, Pat and the team discuss the necessity of awareness and gratitude in every partnership. WGP Episode 38 What Each Genius Craves: https://tinyurl.com/WhatEachGeniusCraves Working Genius Podcast Webpage: https://www.workinggenius.com/podcast To listen to the At the Table Podcast: tinyurl.com/atthetablepodcast…

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