Scale and grow your agency with better clients, invested employees, and a stronger bottom line, with Drew McLellan.
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EP 465: The five things agency owners do that block agency growth with Drew McLellan
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Every agency should be able to run at 20% profitability on a consistent basis. But as agency owners, sometimes we get in our own way and become the bottleneck to our agency growth. For this week’s solocast, I’m breaking down the five biggest things agency owners do to stifle their agency’s growth. Whether it’s not being able to get out of the day-t…
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EP 464: Merging storytelling with sales for decreased sales cycles with Stephen Steers
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For many agency owners, sales is a necessary evil. For others, it’s your natural gift, and you look forward to doing it. Either way, you can always benefit from making it easier and better for you. One of the biggest benefits we cover in today’s episode is shortening the sales cycle. Many agencies struggled with elongated sales cycles last year, bu…
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EP 463: Successful podcasting from the audience’s perspective with Tom Webster
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We’ve spoken before about how podcasting is a great tool for building an audience that sees you as a thought leader. That’s still true, but simply having a podcast is not enough. To truly be successful in podcasting, you must know how to engage that audience and be worthy of their time. As our guest Tom Weber says, “You don’t have a right to have a…
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EP 462: Niching and thought leadership — the most critical components of biz dev with Susan Quinn
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As agency owners, we’re always looking for ways to improve our business development strategies and stand out in a crowded marketplace. This week, I’m flipping the script and sharing an episode where I was a guest on Susan Quinn’s podcast, Better Experiences by Design. Susan asks some great questions to help get to the bottom of the two main biz dev…
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EP 461: Collaborating with clients in our systems and processes with Xenia Muntean
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Systems and processes are a tough nut to crack for agency owners, and it’s even more challenging once you get clients involved. Many of us are accidental agency owners who thrive in the chaos and disarray of agency life but know that operating this way will reduce profitability. This week, we’re sitting down with Xenia Muntean to share her journey …
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EP 460: Four things we need to make sales easier as agency owners with Drew McLellan
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As agency owners, one of the things we fundamentally get wrong in sales is how heavily trust plays a role in the process. We’re selling intangible services and solutions to people with a high price tag, and we expect prospects to trust that we’ll deliver on our promises. It’s a risky proposition, especially for the ones putting their trust (and wal…
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EP 459: Creating positive momentum and taking control over your work day with Jason Yarusi
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Agency owners have it tough these days, but we have more control over how hard it is for us than we think. This week, we’re going to talk in-depth about how we can change the course and direction of our business by changing our habits and mindsets. To help us, we’re talking to Jason Yarusi about creating positive momentum around breaking bad habits…
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EP 458: Building a better pitch deck that gets you hired with Tom Martin
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When you’re stacked against other agencies with the same awards, credentials, and impressive case studies as you, it’s tough to stand out above the rest. But with the right pitch deck, you’re sure to catch the attention of your ideal clients. This week, Tom Martin is teaching us a few things about crafting the perfect pitch deck that moves beyond j…
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EP 457: Building the ideal agency-CMO relationship with Liza Adams
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CMOs have a lot on their plates, and similar to agency owners, their role can be lonely in the C-Suite. Because of this, CMOs rely heavily on agency partnerships to keep them in the know. To help us understand the crucial role of agency-CMO relationships, Liza Adams is giving us an inside look at what it’s really like to be a CMO—what they value in…
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EP 456: What agency owners get wrong about recruiting top talent with Michael Palma
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The glamor of working for an agency has worn off somewhat since the 80s and 90s. Markets are more saturated, salaries have stagnated, and recruiting top talent has become more difficult — especially since Covid. As agency owners, that means we have to adjust our process to find and hire top talent to meet our clients’ needs. To help us understand a…
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EP 455: The trends that affect agency owners and employees in 2024 with Drew and Danyel McLellan
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In the last solocast, we reviewed the agency trends that most affected agency AGI in 2023. This week, we’re pulling back the curtain on the major trends rocking agency owners and their teams in 2024 — and giving you tips to stay ahead of them. We’ll give you a reality check on misguided expectations around agency valuations and sales. And we’ll exp…
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EP 454: Improving client-agency trust and other takeaways from the 2024 Agency Edge Research study with Susan Baier
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Every year, we go out into the field to understand the biggest pain points and priorities for both agencies and clients. This year, we took data from the 2024, 2019, and 2014 Agency Edge Research studies to compare how client expectations have changed over the years. This year, the burning issue was client-agency trust — what clients look for in an…
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EP 453: Getting up to speed with the new FTC non-compete rule with Sharon Toerek
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The FTC has recently passed regulations against non-compete clauses on a federal level in all work contracts. Starting in the fall of 2024, agencies will have new rules to comply with regarding their employees and independent contractors. This will be a big shake-up for many agency owners, but luckily, Sharon Toerek is always by our side to walk us…
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EP 452: Expanding your agency talent pool with international employees with Kim Walker
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Agency owners who want to scale their business often run into a chicken-and-egg situation. To scale and grow sustainably, you need to hire more people. But to be able to hire more people, you need to scale and grow to have the money to do so. This is where hiring international employees can help solve your problems. This week, we’re diving into the…
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EP 451: What it takes to become a fractional CMO with John Jantsch
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If you want to future-proof your agency’s success and stability, now is the time to become a fractional CMO. For those unfamiliar with the term, fractional CMOs are hired for their strategy first and execution second. It’s a client-agency relationship built on trust that you know their industry deeply and can execute your strategy to provide a high…
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EP 450: The trends that influenced agency AGI in 2024 with Drew and Danyel McLellan
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In 2023, about 45% of agencies took an AGI hit — the biggest number we’ve seen for as long as we’ve been tracking agency trends. Last year was tough, but agencies are finally starting to bounce back from growing their AGI. With some of our profitability struggles finally behind us, many of you are wondering how to get ahead of the curve once again.…
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EP 449: How agency owners can get ahead of burnout with Eric Recker
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Burnout can sneak up on us; before we know it, we’re ready to sell the agency. But before we get to this critical point, there are usually signs and symptoms of burnout, but it’s not always easy to differentiate them from regular day-to-day stress. In this week’s episode, I’m talking to Eric Recker about those crucial signs that you might be burnin…
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EP 448: Defining your agency niche to go from a generalist to a specialist with Tyler Samani-Sprunk
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Agency owners like to think they can do it all, but the real gold is in finding and defining your agency niche. To demonstrate, I spoke to Tyler Samani-Sprunk of Simple Strat to get into the head of an agency that learned this lesson the hard way but still did it very well — once they finally committed. Tyler shares the false starts and missteps ea…
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EP 447: Proving ROI to clients with AI tools with Jonathon Reilly
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Clients increasingly want to know exactly what they’re getting in return for their dollars spent with agencies. This data can be tricky to compile, let alone interpret and visualize in a way the client actually understands. So this week, we’re diving deeper into the ongoing AI conversation to dial in on one thing — how AI tools can prove an agency’…
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EP 446: Methodologies for agency owners to navigate HR issues with Allyns Melendez
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As agency owners, we all want to be different. We don’t want to be the boss who is a stickler for punctuality or to feel like we’re micromanaging our employees. But HR issues will inevitably arise, and that’s when the reality check sets in. HR issues aren’t always as intense as the term may imply. They could be as small as someone being late to a c…
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EP 445: Why agency owners should start online communities with Drew McLellan
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Online communities are quickly becoming one of the most powerful biz dev tools out there, but there’s etiquette to starting and maintaining one. It’s not for everyone, but for those who are ready, an online community could be your ticket to selling without ever having to actually sell. This week, we’re continuing the conversation about online commu…
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EP 444: What behavioral economics tells us about how people connect with brands with Kristian Alomá, PhD
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Everybody has a story they’re trying to tell, and brands play a massive role in people’s stories, whether they realize it or not. Most of the time, the stories consumers associate with a brand aren’t what we think they are. This is where behavioral economics becomes vital to creating an effective marketing strategy. Behavioral economics is a study …
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EP 443: The do’s and don’ts of networking at trade shows, workshops, and conferences with Dave Delaney
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In-person networking is still a big deal. After a brief Covid hiatus, trade shows, conferences, and workshops are back and bigger than ever. So, if you or your team plan on attending any of these events soon, it’s important to get up to date on the do’s and don’ts of networking at these events. Instead of being stuck with a stack of business cards …
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EP 442: Lead gen and lead magnets are your ticket to consistent sales with Jay Feldman
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After a tough sales year in 2023, many of you have been looking for the next thing to consistently fill your sales pipeline with new prospects. With sales cycles taking longer than before, it’s essential always to have warm prospects teed up and ready to go. But how? The answer is in thought leadership combined with lead gen and lead magnets. Posit…
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EP 441: Finding the right project management software for your team with Alane Boyd
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We’ve all been here before — your agency grows, and your day-to-day is getting a little too chaotic for comfort. Each team member has their own way of doing things, and no one is on the same page about the best approach to doing recurring tasks. As the agency owner, you’re getting pulled into things that you shouldn’t, becoming the organization’s b…
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