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The Service Center

William C Murray

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Exploring the people and the passions found in the hospitality and services industry. The Service Center pulls back the curtain with one-on-one conversations with top industry experts and service-focused thought leaders, showcasing their rich histories, unique stories and valuable lessons from the field. Hosted by: William C. Murray, PhD
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Leading Through Unprecedented Times

Future Ready Schools, Thomas C. Murray

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Leading Through Unprecedented Times, hosted by Thomas C. Murray of Future Ready Schools, looks at how today’s leaders are working to maximize student learning experiences and break down traditional barriers, all while facing the adversity that comes their way. Each week guests share powerful stories of resilience, vulnerability, equity, and the importance of collaborative leadership. These stories provide inspiration, hope, and support for your professional practices, regardless of position. ...
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Guests: Nicki Slaugh, Principal, Quest Academy (UT) X: https://www.x.com/NickiatQuest Eric Sheninger, Award-winning educator and CEO, Aspire Change EDU X: https://www.x.com/e_sheninger Personalize (the book) - https://amzn.to/3z7wQJv Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmur…
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Guest: Andrew Rebello, Assistant Superintendent-Principal, Diman Regional Vocational Technical High School (MA) X: https://www.x.com/DimanPrincipal Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmurray IG: https://www.instagram.com/thomascmurrayedu Future Ready Schools Website: https…
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Guest: Melody Hawkins, Science Facilitator, Tennessee X: https://www.x.com/MHawkinsEDU IG: https://www.instragram.com/mhawkinsedu Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmurray IG: https://www.instagram.com/thomascmurrayedu Future Ready Schools Website: https://www.FutureReady…
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Guest: Baruti Kafele, Best-Selling Speaker & Author X: https://www.x.com/PrincipalKafele IG: https://www.instagram.com/PrincipalKafele Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmurray IG: https://www.instagram.com/thomascmurrayedu Future Ready Schools Website: https://www.Future…
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Guest: Dr. Donya Ball, Superintendent, The Academies (CA) X: https://www.x.com/SuptDonya IG: https://www.instagram.com/dr__d__/ Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmurray IG: https://www.instagram.com/thomascmurrayedu Future Ready Schools Website: https://www.FutureReady.o…
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Guest: Jimmy Casas, Future Ready Faculty & Former Award-Winning Principal X: https://www.x.com/casas_jimmy IG: https://www.instagram.com/casas_jimmy Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmurray IG: https://www.instagram.com/thomascmurrayedu Future Ready Schools Website: http…
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Guest: Dr. Dennis Williams, High School Principal, Hatboro-Horsham School District (PA) X: https://www.x.com/DWills0604 IG: https://www.instagram.com/ddubbS54 Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmurray IG: https://www.instagram.com/thomascmurrayedu Future Ready Schools Web…
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Guest: Dr. Robin Avelar La Salle, CEO, Orenda Education (CA) X: https://www.x.com/OrendaEd IG: https://www.instagram.com/OrendaEd Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC X: https://www.x.com/thomascmurray Future Ready Schools Website: https://www.FutureReady.org Free Virtual Events: http://www.FutureRead…
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Guest: Dr. David Law, Superintendent, Minnetonka Public Schools (MN) Twitter: https://www.x.com/DLawSuper Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.x.com/thomascmurray Future Ready Schools Website: https://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://www.FutureReady.org/Virt…
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Guest: Dr. Julie Mitchell, Superintendent, Rowland Unified School District (CA) Twitter: https://www.x.com/_JulieMitchell_ Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.x.com/thomascmurray Future Ready Schools Website: https://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://www.Fut…
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Guest: Dr. Carmen Maring, Principal, Gull Lake School District (MI) Twitter: https://www.x.com/dr_maring Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.x.com/thomascmurray Future Ready Schools Website: https://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://www.FutureReady.org/Virtu…
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Guest: Dr. Nick Polyak, Superintendent, Leyden High School District 212 (IL) Twitter: https://www.x.com/npolyak Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.x.com/thomascmurray Future Ready Schools Website: https://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://www.FutureReady.or…
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Guest: Dr. Calvin Watts, Superintendent, Gwinnett County School District (GA) Twitter: https://twitter.com/SuptCalvinWatts Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://…
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Guest: Andrea Gribble, Author & Social Media Expert Twitter: https://twitter.com/andreagribble Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​ Free Virtual Events: http://www.FutureReady.org/Virtual​​​ Twit…
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Guest: Tom Burton, Superintendent, Princeton City School District, Ohio Twitter: https://twitter.com/VikingDiffSuper Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://www.Fu…
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Drop me a text! [Episode 30] Support The Service Center!: https://www.buzzsprout.com/1844427/support Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for gues…
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Guest: Stephen Mackey, Author & Speaker, Texas Twitter: https://twitter.com/MackeySpeaks Instagram: https://instagram.com/MackeySpeaks Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​​​​​​​​ Free Virtual Eve…
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Guest: Dr. Sharonica Hardin-Bartley, Superintendent, University City School District (MO) Twitter: https://twitter.com/UCSharonica Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​​​​​​​​ Free Virtual Events:…
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Drop me a text! [Episode 29] Support The Service Center!: https://www.buzzsprout.com/1844427/support Lesley Wong is the owner and Principal Designer at Lesley Wong Interiors and is a hospitality interior design specialists based in Ontario, Canada. Her guest-first design strategy is focused on crafting customized and beautiful hotel spaces for gues…
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Guest: Dr. Melvin Brown, Superintendent, Montgomery Public Schools (AL) Twitter: https://twitter.com/SuptMJBrown Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://www.Future…
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Guest: Lindsay Tarpley, 2x Gold Medal Winner, USWNT Twitter: https://twitter.com/LindsayTarpley Website: https://www.lindsaytarpley.com Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​ Free Virtual Events: h…
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Guest: Ed Hidalgo, Ed Hidalgo Consulting; Former Chief Innovation & Engagement Officer in Cajon Valley Union School District (CA) Twitter: https://twitter.com/EdHidalgoSD Website: https://ed-hidalgo.com Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready …
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Guest: Laurie Smith, 2021 National Rural Teacher of the Year, Sumner-Eddyville-Miller School District (NE) Twitter: https://twitter.com/LaurieSmith1995 Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​ Free V…
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Guest: Dr. Lorraine Perez, Deputy Superintendent, Santa Ana USD, CA Twitter: https://twitter.com/DrLorrainePerez Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​​​​​​​​ Free Virtual Events: http://www.Future…
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Guest: George Philhower, Superintendent, CSC of Eastern Hancock County, IN Twitter: https://twitter.com/gphilhower Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, DC Twitter: https://www.twitter.com/thomascmurray​​ Future Ready Schools Website: http://www.FutureReady.org​ Free Virtual Events: http://www.FutureReady…
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Drop me a text! [Episode 28] Support The Service Center!: https://www.buzzsprout.com/1844427/support Anne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 20…
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Listen/Subscribe: https://futureready.org/leading Guest: Suzanne Dailey, Instructional Coach, Bucks County, PA Twitter: https://twitter.com/daileysuzanne Instagram: https://www.instagram.com/teachhappier LinkedIn: https://www.linkedin.com/in/daileysuzanne Podcast: https://suzannedailey.com/podcast Website: https://suzannedailey.com Host: Thomas C. …
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Listen/Subscribe: https://futureready.org/leading Guest: Andre Daughty, Educator, Oklahoma Twitter: https://twitter.com/andredaughty Instagram: https://www.instagram.com/andredaughty Website: Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, D.C. Twitter: @thomascmurray Future Ready Schools Website: www.FutureReady.o…
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Listen/Subscribe: https://futureready.org/leading Guest: Dr. PJ Caposey, Superintendent, Meridian CUSD #223 (IL) Twitter: https://twitter.com/MCUSDSupe Instagram: https://www.instagram.com/mcusdsupe Website: https://andredaughty.com Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, D.C. Twitter: @thomascmurray Future…
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Drop me a text! [Episode 27] Support The Service Center!: https://www.buzzsprout.com/1844427/support Anne Marie Johns is the General Manager of the Fairmont Tremblant. She has been a leader in the lodging industry for over 30 years across 11 hotel properties, with extensive experience in sales and marketing, along with operational management. In 20…
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Drop me a text! [Episode 26] Support The Service Center!: https://www.buzzsprout.com/1844427/support Dr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality an…
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Drop me a text! [Episode 25] Support The Service Center!: https://www.buzzsprout.com/1844427/support Dr. Altaf Sovani is the founder and CEO of Alzen Consulting, focusing on hospitality, tourism, and education sectors. Altaf has over 27 years experience as a hospitality educator, with 13 years as the Academic Chair with the School of Hospitality an…
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Drop me a text! [Episode 24] Support The Service Center!: https://www.buzzsprout.com/1844427/support Reetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-r…
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Drop me a text! [Episode 23] Support The Service Center!: https://www.buzzsprout.com/1844427/support Reetu Gupta is the Chairwoman and Ambassadress of The Gupta Group, a multi-faceted Toronto development company with a vast real estate portfolio including residential condos, office towers and hotels. The Gupta Group is a multi-generational family-r…
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Drop me a text! [Episode 22] Support The Service Center!: https://www.buzzsprout.com/1844427/support Laura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that…
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Drop me a text! [Episode 21] Support The Service Center!: https://www.buzzsprout.com/1844427/support Laura Hingel is the Global Head of Talent Acquisition & Employer Branding with Parfums Christian Dior. Prior to joining Dior, she built her career in talent and human resource management in the hospitality and service field with elite companies that…
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Drop me a text! [Episode 20] Support The Service Center!: https://www.buzzsprout.com/1844427/support Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutto…
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Drop me a text! [Episode 19] Support The Service Center!: https://www.buzzsprout.com/1844427/support Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutto…
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Drop me a text! [Episode 18] Support The Service Center!: https://www.buzzsprout.com/1844427/support Brian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was bor…
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Drop me a text! [Episode 17] Support The Service Center!: https://www.buzzsprout.com/1844427/support Brian Leon is the CEO of Choice Hotels Canada, where he has led their franchise family for over 16 years. Before joining Choice Hotels, he was instrumental in developing the successes of both The Great Canadian Bagel and Booster Juice. Brian was bor…
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Drop me a text! [Episode 16] Support The Service Center!: https://www.buzzsprout.com/1844427/support Trina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, sh…
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Drop me a text! [Episode 15] Support The Service Center!: https://www.buzzsprout.com/1844427/support Trina Notman is a leader of rebels as Vice President of Marketing and Communications with both Accent Inns and Hotel Zed. Her career began in journalism and storytelling, pivoting into the world of marketing and creative campaign design. However, sh…
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Drop me a text! [Episode 14] Mandy Farmer is a hotelier who puts people, service, & experience at the forefront of everything she does! She is President & CEO of both Accent Inns & Hotel Zed, two brands that pack a lot of personality. She embraces doing things differently, hires rebels, and pushes against being boring – all with a of leading with l…
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Drop me a text! [Episode 13] Darcy MacDonell is a restauranteur and entrepreneur who current owns and operates multiple hospitality businesses in Orillia, Ontario with his partner Simon MacRae, including The Common Stove, PICNIC Tapas & Wine Bar, and ROOMService. Before pivoting to Orillia, he built and operated one of Toronto’s first farm-to-table…
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Drop me a text! [Episode 12] Arjun Channa is the General Manager of The Ritz-Carlton St. Thomas in the U.S. Virgin Islands. He is a true professional in the hospitality field and a life-long hotelier with a decade and a half of experience in the general manager role throughout the globe. He has led iconic properties in Vanuatu, Aruba, Puerto Rico, …
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Guest: Kirk Koennecke, Superintendent, Indian Hill School District (OH) Twitter: https://twitter.com/ihsuperbrave Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, D.C. Twitter: @thomascmurray Future Ready Schools Website: www.FutureReady.org Free Future Ready Institutes: www.FutureReady.org/Institutes Free Future Re…
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Drop me a text! [Episode 11] Erin Haid is the Director of Global Talent Acquisitions for Four Seasons Hotels and Resorts. She has over 15 years of experience within the hospitality field, from her time in foodservice as a Manager for Earl’s Restaurants, to developing talent and culture with Starwood Hotels and Resorts, then with Accor. Prior to tak…
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Guest: Damon West, College Professor, Author & Keynote Speaker Twitter: @damonwest7 Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, D.C. Twitter: @thomascmurray Future Ready Schools Website: www.FutureReady.org Free Future Ready Institutes: www.FutureReady.org/Institutes Free Future Ready Virtual Events: www.Future…
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Guest: Dwight Carter, Director of Student Support Systems, Eastland-Fairfield Career & Tech Schools (OH) Twitter: @Dwight_Carter Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, D.C. Twitter: @thomascmurray Future Ready Schools Website: www.FutureReady.org Free Future Ready Institutes: www.FutureReady.org/Institutes…
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Guest: Dr. Michele Bowers, Superintendent, Lancaster School District (CA) & CAAASA President Twitter: N/A Host: Thomas C. Murray, Director of Innovation, Future Ready Schools, Washington, D.C. Twitter: @thomascmurray Future Ready Schools Website: www.FutureReady.org Free Future Ready Institutes: www.FutureReady.org/Institutes Free Future Ready Virt…
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