Bill Gates bought a huge piece of land in Arizone to create one of the smartest cities on the planet: only driverless cars, new style schools, automated processes...Next to that, there was big news from Waymo, a Google division. They started rolling out a FULL driverless car taxi service. In these cars, there are no human drivers anymore in the car…

Amazon is entering the Benelux market with its prima offering. Tesla is buying car manufacturing companies to speed up their production process of the Tesla Series 3.Next to that, there is news about Facebook, Amazon, Twitter and much more. Enjoy the show!Av Steven Van Belleghem

Mickey McManus is brilliant. He is a research fellow at Autodesk and is creating the future of that company. I shared my ideas and concepts from my latest book, customers the day after tomorrow, and wanted to have Mickey's ideas on that. I LOVED this conversation. Hope you will as well.Av Steven Van Belleghem

AirBnB developed an AI that replaces the work of developers. They want to move from an idea to a real life test in zero seconds. This AI of AirBnB writes codes directly from the sketches of developers, saving them a large amount time. Amazon came out with Amazon key this week. It offers customers the possibility to let their goods be delivered in t…

Palo Alto is the heart of Silicon Valley. Jonathan Reichental is the CIO of Palo Alto. His goal is to create a city that runs in an efficient way + a very citizen centric way. Their track record is impressive. Many of the offline process are now translated into digital processes. Jonathan is one of the leading thinkers in the world of smart cities.…

There as a big breakthrough this week by Google Deepmind. Google Deepmind launched Alpha Go Zero. This machine has now beaten the Alpha Go Master. The machine got beaten by the machine. Isn't that cool. The big difference is that Alpha Go Zero (from Google Deepmind) has learned to play Go without the help of humans. The machine just learned it by p…

Fons Jurgens is the CEO of the Efteling. Efteling was selected as the best theme park in the world in 2017. I am a BIG fan of the Efteling. I even had the pleasure of taking the board of this great company to Silicon Valley. This trip inspired them to look at the customer relation the day after tomorrow. In this video, you'll discover a glimpse of …

We were in New York and San Francisco this week to discuss the future of shopping. In New York we saw the launch campaign of Google Home mini. The Google home mini is the size of a donut, so they used a donut store to launch the product. Which was a very cool and successful launch campaign.Next to that Walmart is fighting back to Amazon, it is hard…

Joeri Van den Bergh is an expert in next generations. He is also the founder and managing partner of InSites Consulting. I used to work together with Joeri at InSites for more than 12 years. During the interview we talk about the next generation customers, the customer of the future. If you want to understand the future of customer experience, you …