Beste Business Transformation podcaster (2025)

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WBSP674: Grow Your Business by Understanding Zoho CRM’s Capabilities, an Objective Panel Discussion 57:24

2d ago57:24

57:24

Send us a text For businesses with complex sales processes, CRM platforms often require customization to meet specific needs, despite claims of high flexibility. Even market leaders like Salesforce encounter challenges in handling industry-specific demands, such as the intricate workflows of real estate. These limitations arise from the simplified …

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HIGHLIGHT: Charting the Future: AI, Culture, and Leadership in Customer Service 30:39

4d ago30:39

30:39

Join us on the CX Goalkeeper Podcast for the replay of a captivating conversation with Jeremy Watkin, a seasoned expert in customer support and experience from Number Barn. In this episode, we explore the transformation of contact centers, the integration of technology in customer service, and the importance of human connections in enhancing custom…

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Valorem Visions Season 3 Episode 5 - AI Education in Your Workforce 3:31

7d ago3:31

3:31

AI is transforming the way we work, and education is key to harnessing its full potential. In this episode of Valorem Visions, Patrick Witbrod discusses the growing importance of AI education in the workplace and how organizations can prepare their workforce for the future. Learn more: https://valoremreply.com/solutions/app-innovation Follow us on …

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#123 The Empathy Dilemma with Maria Ross 42:47

11d ago42:47

42:47

“Empathy flows both ways and it’s not just the leader’s job or the organization’s job to show empathy.” In today’s rapidly evolving business landscape, one quality stands out as both a humane virtue and a strategic advantage: empathy. Maria and I delve into the dilemmas surrounding empathy and empathy in leadership, which are powerful tools for fos…

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WBSP673: Grow Your Business by Understanding Zendesk Sell’s Capabilities, an Objective Panel Discussion 56:57

3d ago56:57

56:57

Send us a text Many SaaS vendors start by mastering a specific capability, often tailored to a particular department, before expanding their offerings to cover broader functionalities. While this strategy allows them to excel in their core area, the additional features they introduce often lack the same depth or seamless integration, potentially cr…

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WBSP672: Grow Your Business by Learning the Top 10 TMS Systems in 2025 w/ Sam Gupta 22:52

4d ago22:52

22:52

Send us a text Are you searching for the perfect TMS solution to streamline your transportation operations? In this exploration of the top 10 TMS systems of 2025, we focus exclusively on best-of-breed platforms that stand independently of ERP, WMS, or other add-on systems. These solutions cater to businesses of all sizes, from small enterprises to …

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Valorem Visions Season 3 Episode 3 - Migrating to Viva Engage 3:28

7d ago3:28

3:28

In this episode of Valorem Visions, our experts, Anand Wong and Danny Anil, discuss the growing importance of Viva Engage in ensuring continuous employee engagement and how Valorem Reply can help organizations migrate smoothly from other enterprise social platforms to Viva Engage. Learn more: https://valoremreply.com/solutions/modern-work #ValoremV…

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Valorem Visions Season 3 Episode 4 - Securing AI Environments 4:10

7d ago4:10

4:10

Our Security expert Steve Lazzara is back for his third season of Valorem Visions to discuss securing AI environments and how his vision from last year played out. Learn more: https://valoremreply.com/solutions/security #ValoremReply #ValoremVisions #Security #DataSecurity #TechTrends #IndustryInsights #Cybersecurity Follow us on social media - Lin…

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WBSP671: Grow Your Business by Understanding Oracle CX Cloud’s Capabilities, an Objective Panel Discussion 54:43

9d ago54:43

54:43

Send us a text As AI drives personalization and customer traceability, enterprise CX solutions must offer robust integrations across all customer touchpoints, including sales, marketing, service, and beyond. Oracle Cloud CX has navigated a unique trajectory, initially making substantial investments in advertising and commerce solutions but later pi…

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WBSP670: Grow Your Business by Understanding SAP C/4 HANA Cloud’s Capabilities, an Objective Panel Discussion 55:59

10d ago55:59

55:59

Send us a text The race to dominate the CRM space has seen enterprise software vendors adopting varied strategies, from launching proprietary solutions to acquiring niche players. While smaller vendors often excel in offering intuitive, specialized tools, their ability to scale and master omnichannel capabilities—particularly under evolving privacy…

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WBSP669: Grow Your Business by Learning the Top 10 eCommerce Platforms in 2025 w/ Sam Gupta 32:49

11d ago32:49

32:49

Send us a text Selecting the right eCommerce platform requires careful consideration of diverse variables, especially when navigating between B2B and B2C needs. For B2B businesses, must-have features include account-specific tools, dynamic pricing capabilities, and seamless ERP integrations that streamline inventory control and order management. Me…

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PIVOTING STRATEGIES FOR TOUGH CUSTOMERS & TOUGH EMPLOYEES 30:08

11d ago30:08

30:08

Why You Can't-Miss This Episode In this captivating episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who's Your Gladys?, to her personal journey, Marilyn delivers actionable insights that redefine how leaders, te…

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WBSP668: Grow Your Business by Understanding MS Dynamics 365 CRM/CE’s Capabilities, an Objective Panel Discussion 59:02

16d ago59:02

59:02

Send us a text The line between ERP and CRM systems can be difficult to define, as ERP vendors often claim to offer CRM solutions, while CRM vendors argue that ERP systems are outdated. The fundamental difference lies in their data models and database structures, with ERP systems focusing on enterprise-wide resource management and CRM systems dedic…

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WBSP667: Grow Your Business by Understanding SupplyOn’s Capabilities, an Objective Panel Discussion 54:10

17d ago54:10

54:10

Send us a text Industries such as automotive and aerospace require seamless interoperability across their value chains, given the highly interconnected nature of their supply chains. This demands not only the sharing of data at a macro level but also the ability to manage exceptions as plans evolve and adjustments are required. Global supply chain …

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Webinar - Extending Microsoft 365 Copilot I December 2024 56:17

18d ago56:17

56:17

Microsoft and Valorem Reply experts discuss how your organization can extend Microsoft 365 Copilot beyond the out of box capabilities by leveraging Copilot Agents and plugins, thereby increasing productivity and efficiency. Learn how we can help! Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website Email Us…

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Valorem Visions Season 3 Episode 1 - Copilot Agents 2:41

18d ago2:41

2:41

In the first episode of Valorem Visions season 3, our expert, Kaitlynn Kelly shares her 2025 vision about the implementation of Copilot agents and how they can enhance what Microsoft 365 Copilot can already do. #ValoremVisions #Mircosoft #Copilot #TechInsights Follow us on social media - LinkedIn Twitter YouTube Facebook Reach out to us - Website E…

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Valorem Visions Season 3 Episode 2 - Microsoft Security 3:06

18d ago3:06

3:06

Discover how Microsoft Security Copilot is revolutionizing cybersecurity with generative AI in this episode of Valorem Visions. Our Security expert, Eric Nepo, explains how Copilot empowers security teams with faster threat detection, streamlined workflows, and seamless integrations—all while keeping your data secure within your compliance boundari…

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WBSP666: Grow Your Business by Learning the Top 10 CRM Systems in 2025 w/ Sam Gupta 43:17

18d ago43:17

43:17

Send us a text If you’re in the market for CRM systems or MarTech suites, identifying the top solutions is essential but can quickly become overwhelming. Many CRM products look alike in their marketing claims, yet they differ widely in functionality and fit for specific business needs. This guide zeroes in on best-of-breed CRM systems—standalone pl…

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REPLAY: Humanizing Customer Service with Alex Mead 19:50

18d ago19:50

19:50

Welcome to the "BEST OF" episodes of the CX Goalkeeper Podcast. In this replay, we're thrilled to have Alex Mead, a trailblazer in the CX field, share his invaluable insights. Get ready to uncover the essence of genuine customer service and leadership in CX. About This Episode: Alex Mead, a renowned CX expert, brings his profound expertise and uniq…

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WBSP665: Grow Your Business by Understanding OMP’s Capabilities, an Objective Panel Discussion 58:12

23d ago58:12

58:12

Send us a text In industries such as metal, chemical, and paper manufacturing, supply chain planning requires highly specialized capabilities to address the complexities of their operations. These sectors rely on advanced features like variable routings, multi-level pegging, coupled routings, and intricate changeovers to ensure efficiency and adapt…

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WBSP664: Grow Your Business by Understanding Logility’s Capabilities, an Objective Panel Discussion 57:45

24d ago57:45

57:45

Send us a text Constraints-based supply chain planning is already a complex undertaking, and the addition of retail-specific challenges, such as matrix inventory, adds another layer of difficulty. Logility stands out in this space thanks to its patented capabilities designed specifically for handling complex product types. Compared to other supply …

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WBSP663: Grow Your Business by Learning the Top 10 HCM Systems in 2025 w/ Sam Gupta 39:58

25d ago39:58

39:58

Send us a text If you’re exploring options for an HCM or HRIS suite, navigating the crowded market can be daunting. This guide narrows the focus to best-of-breed HCM suites—standalone systems with independent data models and operational capabilities, separate from ERP-embedded HR modules. These robust solutions are purpose-built to handle a broad s…

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#122 Women & tech transforming systems with Kelley Steven-Waiss 32:10

25d ago32:10

32:10

"You must really develop the muscle for resilience because you will need it" Resilience is a key leadership ingredient in today's complex world, whether you are inside or outside an organisation, however, for women in the business world it is even more important. Kelley and I explore invaluable insights into navigating these 2 paths of intrapreneur…

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THE CENTER OF EXPERIENCE: A BLUEPRINT FOR CREATING THE EXPERIENCE-LED ENTERPRISE 28:29

25d ago28:29

28:29

Why You Can't Miss This Episode In this compelling episode of the CX Goalkeeper Podcast, Greg Kihlström shares groundbreaking insights into how businesses can become experience-led enterprises. With real-world examples and a focus on innovation, Greg discusses digital transformation, agile methodologies, and the pivotal role of customer and employe…

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WBSP662: Grow Your Business by Understanding SAP IBP’s Capabilities, an Objective Panel Discussion 56:26

30d ago56:26

56:26

Send us a text Many ERP vendors, including SAP, have incorporated S&OP capabilities into their platforms, but questions remain about how SAP IBP compares to other leading S&OP or connected planning solutions. While modern planning platforms often tout Excel-like interfaces and connectivity, ERP-integrated tools frequently fall short of delivering t…

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WBSP661: Grow Your Business by Understanding Oracle Demantra’s Capabilities, an Objective Panel Discussion 54:06

1M ago54:06

54:06

Send us a text S&OP systems have evolved dramatically in recent years, paralleling advancements seen across other enterprise software categories. Modern S&OP solutions are now cloud-native, offering far more than traditional demand forecasting capabilities. These robust, enterprise-grade platforms often include advanced features like trade promotio…

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WBSP660: Grow Your Business by Learning the Top 10 ERP Systems in 2025 w/ Sam Gupta 51:44

1M ago51:44

51:44

Send us a text If you’re considering ERP systems or want to discover the top ERP solutions for 2025, this guide offers valuable insights into the standout options currently shaping the market. Rather than focusing on vendor popularity or market dominance, the emphasis here is on individual ERP systems, analyzing their unique features, scalability, …

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CX IS ALIVE AND THRIVING: BUSTING MYTHS AND 2025 PREDICTIONS 22:30

1M ago22:30

22:30

In this special episode of the CX Goalkeeper Podcast, Gregorio Uglioni sits down with three passionate CX experts to discuss the future of customer experience. Together, they uncover the most important trends for 2025, share insights about employee and customer experiences, and reveal golden nuggets of wisdom learned from 2024. If you're curious ab…

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WBSP659: Grow Your Business by Understanding Relex Solutions’ Capabilities, an Objective Panel Discussion 55:07

1M ago55:07

55:07

Send us a text The supply chain planning market is filled with platforms that may appear similar on the surface but are often highly specialized in addressing distinct industry needs. While manufacturing planning is frequently perceived as more intricate due to its detailed production workflows and dependencies, retail planning presents its own set…

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WBSP658: Grow Your Business by Understanding Zoho HCM’s Capabilities, an Objective Panel Discussion 55:54

1M ago55:54

55:54

Send us a text Zoho HCM has carved out a unique position in the HCM market by offering exceptional functionality paired with an unbeatable price point, starting as low as $1 per user per month. This value proposition makes it an attractive choice, particularly for small to medium-sized businesses seeking robust capabilities without the hefty price …

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WBSP657: Grow Your Business by Learning the Top 10 ERP Vendors in 2025 w/ Sam Gupta 1:03:18

1M ago1:03:18

1:03:18

Send us a text The ERP industry thrives on continuous innovation and rapid evolution, making it one of the most dynamic sectors in enterprise technology. As organizations face growing complexities in managing operations, supply chains, and data, understanding the key players in the ERP landscape becomes increasingly vital. These industry leaders ar…

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#121 Transforming the human experience of security with Peter Evans 42:07

1M ago42:07

42:07

"The vision is creating a world where great experiences and safety work together" Peter and I discuss the possibilities of creating a different, smoother approach that seamlessly integrates AI solutions without compromising the convenience and comfort of the user. The exponential speed of tech is disruptive, so a people-first approach is essential …

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MACHINE CUSTOMERS ARE COMING 31:40

1M ago31:40

31:40

Why You Can't-Miss This Episode Dive into the fascinating future of customer interactions as Sirte Pihlaja discusses the rise of machine customers and digital assistants. Discover how this emerging technology will revolutionize customer experiences, reshape industries, and create a new era of business opportunities. This episode is your guide if yo…

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Webinar - Extending Microsoft 365 Copilot I December 2024 56:16

1M ago56:16

56:16

Microsoft and Valorem Reply experts discuss how your organization can extend Microsoft 365 Copilot beyond the out of box capabilities by leveraging Copilot Agents and plugins, thereby increasing productivity and efficiency. Ready to do more with Copilot? Talk to our experts about extending Microsoft 365 Copilot across your organization. Follow us o…

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The Business Value of Copilot and AI in the Modern Workplace | Executive Council 1:13:50

1M ago1:13:50

1:13:50

This panel discussion aims to explore the transformative impact of AI on modern work, focusing on the challenges and opportunities that cross-industry executives face in gaining support for and returns on Modern Work investments. The discussion highlights how AI-powered tools like Copilot can drive revenue growth, cost optimization and employee wel…

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WBSP656: Grow Your Business by Understanding Infor WFM’s Capabilities, an Objective Panel Discussion 53:43

1M ago53:43

53:43

Send us a text The landscape of Human Capital Management (HCM) solutions is diverse, and while many offerings may appear similar at first glance, their capabilities can vary significantly, particularly in Workforce Management (WFM). Industries often face unique HCM challenges, with compliance and scheduling standing out as critical yet complex need…

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WBSP655: Grow Your Business by Understanding BambooHR’s Capabilities, an Objective Panel Discussion 1:11:05

1M ago1:11:05

1:11:05

Send us a text Modern cloud-native HR solutions tailored for the SMB market have garnered widespread enthusiasm due to their accessibility, cost-effectiveness, and ease of use. They are often positioned as superior alternatives to legacy systems, especially for smaller businesses seeking streamlined implementation with minimal investment in consult…

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WBSP654: Grow Your Business by Learning the Top 15 Digital Transformation Trends In 2025 w/ Sam Gupta 34:33

2M ago34:33

34:33

Send us a text The year 2025 is set to be a pivotal moment for digital transformation, with businesses, software vendors, and professionals alike navigating a rapidly evolving landscape shaped by global shifts. For organizations reimagining their enterprise architecture or investing in cutting-edge software solutions, staying ahead of market trends…

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THE CUSTOMER CULTURE IMPERATIVE 27:08

2M ago27:08

27:08

Why You Can't-Miss This Episode In this episode of the CX Goalkeeper Podcast, Gregorio sits down with Dr. Chris Brown, co-author of The Customer Culture Imperative: A Leader’s Guide to Driving Superior Performance. They explore the seven disciplines of customer-centricity, the critical role of foresight, and practical ways to embed customer culture…

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WBSP653: Grow Your Business by Learning the Top 10 Public Sector CRMs In 2024 w/ Sam Gupta 23:18

2M ago23:18

23:18

Send us a text Public sector organizations possess unique CRM requirements that differentiate them from private sector businesses. This category includes municipalities, cities, and federal agencies that manage a wide range of services and citizen interactions, necessitating specialized capabilities. A critical aspect of public sector CRMs is the m…

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#120 Transforming into who we are with Alan Lazaros 47:58

2M ago47:58

47:58

"Life doesn’t get easier, you handle hard better" Alan & I delve into the world of self awareness and personal growth. It all began with a moment that could have been his last. After a life changing car accident, which propelled Alan into a journey of self-discovery and growth, Alan shares how his experience at Cognex highlighted the dual-edged swo…

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GETTING THINGS DONE RIGHT: STRATEGIES & PRACTICAL TIPS 29:46

2M ago29:46

29:46

Why You Can't Miss This Episode This episode dives deep into practical strategies for getting things done right, balancing the needs of customers, employees, and businesses. Michelle Spaul, a seasoned CX consultant, shares actionable tips to ensure sustainable success in customer experience while maintaining empathy and integrity. Learn how to elev…

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Healthcare Insights with Renju Kadavath 3:36

2M ago3:36

3:36

Valorem Reply's Healthcare Industry Client Partner, Renju Kadavath, explores key trends he's been seeing in the past quarter with his clients, including unlocking clinical and operational data, delivering exceptional patient/member experiences, and modernizing core applications. Learn more: https://valoremreply.com/industries/healthcare/ Follow us …

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Financial Services Insights with Renju Kadavath 3:23

2M ago3:23

3:23

Valorem Reply's Financial Services Industry Client Partner, Renju Kadavath, explores key trends he's been seeing in the past quarter with his clients, including modernizing core systems, managing risk and compliance, and empowering employee productivity. Learn more: https://valoremreply.com/industries/financial-services/ Follow us on social media -…

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WBSP652: Grow Your Business by Understanding ADP Vantage HCM’s Capabilities, an Objective Panel Discussion 54:59

2M ago54:59

54:59

Send us a text ADP has established itself as a leading choice for payroll solutions, even among organizations that employ other HCM platforms such as Workday, SuccessFactors, or Oracle HCM. While ADP has broadened its offerings to encompass a range of HCM capabilities through its ADP Vantage HCM solution, aiming to compete with players like Ceridia…

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WBSP651: Grow Your Business by Learning the Top 10 Higher Education CRMs In 2024 w/ Sam Gupta 25:57

2M ago25:57

25:57

Send us a text Higher education institutions have unique CRM needs that go well beyond the requirements seen in K-12 settings. In higher ed, CRM systems must handle not only student recruitment but also complex alumni relations, faculty engagement, and a wide array of student services. Colleges and universities engage with a diverse set of stakehol…

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