Gå frakoblet med Player FM -appen!
10-Minute Trumpet - Specialized Roles
Manage episode 375477943 series 3260463
This week, Jeff discusses the various stages of the CS team and focuses on the newest realm of specialized roles. All of the stages are important to building an effective team. These specialized roles: Scaled Program Managers, Customer Marketers, and Community Managers can help drive specific outcomes by developing campaigns that benefit customers whether they have a named CSM or not.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
296 episoder
Manage episode 375477943 series 3260463
This week, Jeff discusses the various stages of the CS team and focuses on the newest realm of specialized roles. All of the stages are important to building an effective team. These specialized roles: Scaled Program Managers, Customer Marketers, and Community Managers can help drive specific outcomes by developing campaigns that benefit customers whether they have a named CSM or not.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
296 episoder
Alle episoder
×1 Scaling CS with Brittany Soinski of Loom 46:43
1 Scaling CS with Dan Ennis from Monday.com 46:20
1 Scaling Customer Success with Nisha Baxi from Gong 1:01:36
1 10-Minute Trumpet: 3 Keys for Scaled Success 7:20
1 10-Minute Trumpet: 3 Layers of Education: Product, Business, Market 8:33
1 10-Minute Trumpet: Scaling Your CS Teams Through Specialized Roles 8:19
1 Integrating Your CS Goals with Community 40:05
Velkommen til Player FM!
Player FM scanner netter for høykvalitets podcaster som du kan nyte nå. Det er den beste podcastappen og fungerer på Android, iPhone og internett. Registrer deg for å synkronisere abonnement på flere enheter.