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Scaling CS with Community
Manage episode 374209838 series 3260463
This week, Jay Nathan talks to Shauna McClemens about how Higher Logic Vanilla has built a strategy utilizing their customer community to scale CS programs. By ensuring that the entire community is focused on customer success, companies are able to provide a space for 'the right information at the right time for the right person' in a way that is more effective than any other method.
Listen to the process she and her colleagues worked through to move from a space that was operating without leadership to one that is providing value to customers through a variety of opportunities.
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
296 episoder
Manage episode 374209838 series 3260463
This week, Jay Nathan talks to Shauna McClemens about how Higher Logic Vanilla has built a strategy utilizing their customer community to scale CS programs. By ensuring that the entire community is focused on customer success, companies are able to provide a space for 'the right information at the right time for the right person' in a way that is more effective than any other method.
Listen to the process she and her colleagues worked through to move from a space that was operating without leadership to one that is providing value to customers through a variety of opportunities.
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
296 episoder
Alle episoder
×1 Scaling CS with Brittany Soinski of Loom 46:43
1 Scaling CS with Dan Ennis from Monday.com 46:20
1 Scaling Customer Success with Nisha Baxi from Gong 1:01:36
1 10-Minute Trumpet: 3 Keys for Scaled Success 7:20
1 10-Minute Trumpet: 3 Layers of Education: Product, Business, Market 8:33
1 10-Minute Trumpet: Scaling Your CS Teams Through Specialized Roles 8:19
1 Integrating Your CS Goals with Community 40:05
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