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Shake Shack's Recipe for Tech-Enhanced Customer Journeys with Dave Harris
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Today we sit down with Shake Shack's CIO, Dave Harris. As you can imagine, he had some great insights on tech stacks, the balance between human and tech-centered hospitality, and the potential he sees AI having on the industry.
If you're looking for some high level views on tech in your restaurant, as well as some in-the-weeds tactics, you'll love this episode.
Thanks, Dave!
Kapitler
1. Creating Five-Star Guest Experiences (00:00:00)
2. Guest Experience and Tech Integration (00:04:22)
3. Emerging Technology in Hospitality (00:16:29)
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