From Startup to $4M: Staff X's Journey in Ethical Outsourcing, Delivering High-Skilled Talent from the Philippines, South Africa, & Colombia, Driving SME Growth, and Pursuing B Corp Certification with a Dedicated Team of 22. (Episode 614 - Jack Machado)

Grow A Small Business Podcast

In this episode of Grow a Small Business, host Troy Trewin interviews Jack Machado, founder of Staff X, shares how his business helps SMEs thrive by providing high-skilled offshore talent from the Philippines, South Africa, and Colombia. Growing from 3 to 22 team members and achieving $4M AUD in annual revenue within four years, Staff X stands out for its ethical recruitment practices and commitment to client solutions. Jack also discusses the journey toward B Corp certification and offers valuable insights on overcoming growth challenges and building a sustainable business. Other Resources:

• When should a growing small business have a Board of Directors or Advisors?

• Get a return from an effective Chairperson of a Board

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Troy delves into our guest's startup journey, their perception of success, industry reconsideration, and the pivotal stress point during business expansion. They discuss the joys of small business growth, vital entrepreneurial habits, and strategies for team building, encompassing wins, blunders, and invaluable advice.

And a snapshot of the final five Grow A Small Business Questions:

1. What do you think is the hardest thing in growing a small business? According to Jack Machado, the hardest thing in growing a small business is finding the right people. He emphasizes that a business relies heavily on its people and processes, making it essential to hire trustworthy and dedicated team members who contribute to the company's success.

2. What's your favourite business book that has helped you the most? Jack Machado's favorite business books are Good to Great by Jim Collins and Your Next Five Moves by Patrick Bet-David. These books provided him with valuable insights on strategy, leadership, and building a successful business.

3. Are there any great podcasts or online learning resources you'd recommend to help grow a small business? Jack Machado recommends several great resources for small business growth. Among podcasts, he highlights the Grow Small Business Podcast by Troy Trewin, which delves into scaling businesses and overcoming challenges, and Built to Sell Radio by John Warrillow, focused on building scalable and valuable businesses. For online learning, Jack suggests using HubSpot Academy for free marketing and sales courses, Coursera and edX for university-level business topics, and LinkedIn Learning for quick, practical lessons on entrepreneurship and operational efficiency. He also emphasizes tools like HubSpot CRM for streamlining sales and marketing processes and recommends exploring tailored recruitment toolkits to attract and retain top talent effectively.

4. What tool or resource would you recommend to grow a small business? Jack Machado highly recommends HubSpot CRM as a valuable tool for growing a small business. He highlights its ability to streamline sales and marketing processes, manage customer relationships effectively, and automate campaigns. According to Jack, the tool has significantly improved his business's lead management and overall sales efficiency, making it an essential resource for scaling operations. Additionally, he advises leveraging tailored recruitment toolkits to attract and retain top talent, ensuring the right people are in place to support growth.

5. What advice would you give yourself on day one of starting out in business? Jack Machado's advice to his younger self on day one of starting a business is to go slower and focus on maintaining a better work-life balance. He emphasizes the importance of taking time to reassess decisions, digest outcomes, and ensure actions align with long-term goals. By pacing growth and allocating more time to family and personal life, he believes he could have achieved success while preserving meaningful moments with loved ones.

Book a 20-minute Growth Chat with Troy Trewin to see if you qualify for our upcoming course. Don't miss out on this opportunity to take your small business to new heights! Enjoyed the podcast? Please leave a review on iTunes or your preferred platform. Your feedback helps more small business owners discover our podcast and embark on their business growth journey.

Quotable quotes from our special Grow A Small Business podcast guest:

Success comes not from chasing money but from delivering genuine solutions — Jack Machado Sustainable success is built on continuous improvement and shared wins — Jack Machado

A business thrives when its focus shifts from profit to quality and value — Jack Machado