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Develop & Train for Long-Term Success
Manage episode 365986919 series 2866276
Innhold levert av Shandel Sutherland MCC, Melanie Montgomery MA, John Scott Sutherland DDS, Shandel Sutherland MCC, Melanie Montgomery MA, and John Scott Sutherland DDS. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Shandel Sutherland MCC, Melanie Montgomery MA, John Scott Sutherland DDS, Shandel Sutherland MCC, Melanie Montgomery MA, and John Scott Sutherland DDS eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
Shandel and Melanie dig into training and development of team members, a conversation sparked by a listener's question about struggles to effectively teach customer service. So often, we move quickly through training and in doing so, don't set our team up for success...and create future obstacles for ourselves.
When training others, it can be easy to assume what's easy for you will be easy for others. In doing this, we can leave gaps in teaching which lead to confusion, frustration and unmet expectations. The Shandel Group team talks through the importance of creating detailed scripts (or SOP's) and checklists to ensure the team has a thorough understanding of what is expected of them. Additionally, practicing and role-playing new skills will help create a foundation for a new skill.
Investing time in thorough training will help set you and your team up for success!
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