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Negative Reviews – Responding to False Claims Without Breaking HIPAA
Manage episode 426557714 series 3370106
Innhold levert av Consultant and Dentist Duo; Practice Problems and Dentist Duo; Practice Problems. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Consultant and Dentist Duo; Practice Problems and Dentist Duo; Practice Problems eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
This long overdue episode reveals two new scathing negative reviews that Dr. Kuba received in the last few weeks. After lamenting the torture of these negative reviews, Dr. Kuba and Bethany discuss the specific details of the reviews. They also identify the specific claims that the reviewer made which then informed the needed response. They also discuss the various dialogue that she and her advisory group exchanged as they discussed the proper response. Finally, Dr. Kuba shares the response that was posted.
Previous Episodes Worth Revisiting:
Real Life Online Patient Reviews and How We Responded
Disgruntled Patients
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