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Innhold levert av John Wilson. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John Wilson eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress

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Manage episode 462271356 series 2902088
Innhold levert av John Wilson. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John Wilson eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen.
Drawing on their experience and dynamic insights, they reveal the secrets to creating training programs that don’t just do the job — but transform how you do business. From onboarding new hires to advanced technical and sales tips, they break down the steps to building high-performance teams.
Special Thanks to Avoca

Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish.
Click here to schedule your demo today.

Special Thanks to Hatch
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.

Learn more about Hatch here

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

  continue reading

Kapitler

1. Introduction (00:00:00)

2. Technician Training 101 (00:01:30)

3. Starting a Training Program (00:04:10)

4. Weekly Training and Structure (00:07:55)

5. Importance of Numbers and Metrics (00:09:35)

6. Training Behaviours and Measuring Outcomes (00:12:03)

7. Overcoming Objections (00:13:49)

8. Adding Value to Training Sessions (00:16:20)

9. Training Frequency and Consistency (00:19:02)

10. 1-1 Training Sessions (00:21:32)

11. Technical and Product Training (00:23:44)

12. Building a Consistent Training Program (00:26:33)

13. Conclusion (00:30:23)

191 episoder

Artwork
iconDel
 
Manage episode 462271356 series 2902088
Innhold levert av John Wilson. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John Wilson eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In a world where customer expectations are higher than ever, the success of your HVAC or plumbing business hinges on one thing: a well-trained team. Jack and John are here to show you how to make it happen.
Drawing on their experience and dynamic insights, they reveal the secrets to creating training programs that don’t just do the job — but transform how you do business. From onboarding new hires to advanced technical and sales tips, they break down the steps to building high-performance teams.
Special Thanks to Avoca

Looking to train your call center and improve technician performance? Avoca AI is here to help your team identify existing issues, improve call quality, and drive results from start to finish.
Click here to schedule your demo today.

Special Thanks to Hatch
Turn communication into conversion with Hatch and its AI Agents, ready to handle follow-ups, reminders, email blasts, and more for your home service business. Save employee hours and book more leads with the power of Hatch.

Learn more about Hatch here

Episode Hosts: 🎤
John Wilson: @WilsonCompanies on X
Jack Carr: @TheHVACJack on X

Contact Owned and Operated:

More Ways To Connect with O&O

Leave a Review

John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

  continue reading

Kapitler

1. Introduction (00:00:00)

2. Technician Training 101 (00:01:30)

3. Starting a Training Program (00:04:10)

4. Weekly Training and Structure (00:07:55)

5. Importance of Numbers and Metrics (00:09:35)

6. Training Behaviours and Measuring Outcomes (00:12:03)

7. Overcoming Objections (00:13:49)

8. Adding Value to Training Sessions (00:16:20)

9. Training Frequency and Consistency (00:19:02)

10. 1-1 Training Sessions (00:21:32)

11. Technical and Product Training (00:23:44)

12. Building a Consistent Training Program (00:26:33)

13. Conclusion (00:30:23)

191 episoder

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