Why NPS Is Narcissistic. And ... How To Achieve 95% Accuracy In Predicting Churn Retention Masterclass podcast

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Business Marketing John Koetsier, Peggy Anne Salz John Koetsier Peggy Anne Salz

Innhold levert av John Koetsier, Peggy Anne Salz, John Koetsier, and Peggy Anne Salz. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John Koetsier, Peggy Anne Salz, John Koetsier, and Peggy Anne Salz eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

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Why NPS is narcissistic. And ... how to achieve 95% accuracy in predicting churn

4y ago 29:01

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MP3•Episoder hjem

Innhold levert av John Koetsier, Peggy Anne Salz, John Koetsier, and Peggy Anne Salz. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John Koetsier, Peggy Anne Salz, John Koetsier, and Peggy Anne Salz eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Forecasting leaky buckets is super-helpful whether you're adding new users to your mobile app or new customers to your SaaS startup. In this episode of Retention Masterclass, Peggy Anne Salz and John Koetsier chat with Lift founder and CEO Dan Hestbaek.

He works with companies in 90 countries to reduce church by an average of 30% and is able to predict church with astounding accuracy. But NPS is not a great measure, according to Dan.

We chat about why ... the signs of churn ... the causes ... the solutions ... and how to stop churn before it even starts.

… continue reading

26 episoder

#Business #Marketing #John Koetsier, Peggy Anne Salz #John Koetsier #Peggy Anne Salz

Artwork

Why NPS is narcissistic. And ... how to achieve 95% accuracy in predicting churn

Retention Masterclass

published 4y ago

Del

MP3•Episoder hjem

Innhold levert av John Koetsier, Peggy Anne Salz, John Koetsier, and Peggy Anne Salz. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av John Koetsier, Peggy Anne Salz, John Koetsier, and Peggy Anne Salz eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

Forecasting leaky buckets is super-helpful whether you're adding new users to your mobile app or new customers to your SaaS startup. In this episode of Retention Masterclass, Peggy Anne Salz and John Koetsier chat with Lift founder and CEO Dan Hestbaek.

He works with companies in 90 countries to reduce church by an average of 30% and is able to predict church with astounding accuracy. But NPS is not a great measure, according to Dan.

We chat about why ... the signs of churn ... the causes ... the solutions ... and how to stop churn before it even starts.

… continue reading

26 episoder

#Business #Marketing #John Koetsier, Peggy Anne Salz #John Koetsier #Peggy Anne Salz

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