Heather Younger - The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

SIMPLE brand With Matt Lyles

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1y ago 37:15

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In this week’s episode of the SIMPLE brand podcast, I talk with Heather R. Younger, author of The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood!

Heather’s an international keynote speaker, and she’s the Founder and CEO of Employee Fanatix, a leading employee engagement firm.

She’s also the host of Leadership With Heart podcast.

And she’s the author of three best-selling leadership and employee engagement books including her latest - The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood.

Here’s what we discuss:

How active listening helps people feel valued
What’s causing the barrier for people to be able to listen effectively
The five steps needed for active listening
“Closing the loop” motivates people to be comfortable sharing with you in the future
Most employees and customers hate surveys because they feel nothing will come from it
What to do when you can't actually give someone what they're asking for
How to help your employees become better listeners

RESOURCES FROM THIS EPISODE:

141 episoder

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