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Innhold levert av Ashley Graizevsky and Seth Adler. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Ashley Graizevsky and Seth Adler eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.
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How To Achieve Award Winning Customer Centricity In Your GBS

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Manage episode 376649456 series 1437045
Innhold levert av Ashley Graizevsky and Seth Adler. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Ashley Graizevsky and Seth Adler eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles.

If you're interested in applying for next year's awards, they are part of our flagship event SSOW North America, so keep an eye on the site for more details: https://www.ssonetwork.com/events-shared-services-week

  continue reading

110 episoder

Artwork
iconDel
 
Manage episode 376649456 series 1437045
Innhold levert av Ashley Graizevsky and Seth Adler. Alt podcastinnhold, inkludert episoder, grafikk og podcastbeskrivelser, lastes opp og leveres direkte av Ashley Graizevsky and Seth Adler eller deres podcastplattformpartner. Hvis du tror at noen bruker det opphavsrettsbeskyttede verket ditt uten din tillatelse, kan du følge prosessen skissert her https://no.player.fm/legal.

In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles.

If you're interested in applying for next year's awards, they are part of our flagship event SSOW North America, so keep an eye on the site for more details: https://www.ssonetwork.com/events-shared-services-week

  continue reading

110 episoder

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